Tushy actively measures the cross-channel impact of its advertising, discovering that top-of-funnel channels like Linear TV drive a greater sales lift on Amazon than digital channels like Meta. This is attributed to the demographic overlap between Linear TV viewers and typical Amazon Prime shoppers.
Don't dismiss a channel like TV as unsuitable for direct response. By acknowledging the common user behavior of dual-screening (watching TV while using a phone), you can create innovative hand-offs like "send to phone" or QR codes. This turns a passive viewing experience into an interactive conversion funnel.
Tushy's out-of-home truck campaign isn't a 'spray and pray' tactic. The trucks use GPS and geofencing to ping nearby mobile device IDs. These IDs are then matched to home IP addresses to track subsequent website visits, providing directional data on the campaign's effectiveness and demystifying OOH measurement.
To prove marketing's ROI, run geo-fenced ad campaigns targeted at a specific set of retail locations. By comparing sales in these "test" stores against a control group of similar stores, you can measure the direct, incremental sales lift caused by your creative, providing black-and-white accountability.
Standard attribution models, even multi-touch, fail to credit influential, non-clickable touchpoints like a child watching a Netflix show that inspires a purchase. This "Hot Wheels Problem" highlights the need to account for view-through attribution and the full, often hidden, customer journey.
Instead of treating all channels equally, identify which customer segments (e.g., brand advertisers) are best served by which channels (e.g., TV screens). Shifting demand accordingly can unlock massive growth by optimizing the entire portfolio and increasing customer ROI.
Tushy finds little sales cannibalization between its DTC site and Amazon because they serve different customer archetypes. Instead of forcing an 'Amazon shopper' to a .com site, brands should meet them where they are, focusing on mental and physical availability across all relevant channels.
Hanes finds online video and CTV highly effective in retail media networks, traditionally seen as performance channels. This highlights the need to cover the full purchase journey, using brand-building video to feed the conversion funnel and make all media work harder.
TikTok Shop success creates a powerful "spillover" effect. Users see a product on TikTok, then search for it directly on Amazon for faster shipping. This high-intent, search-to-purchase behavior signals relevance to Amazon's algorithm, dramatically boosting the product's sales rank for key terms.
Standard top-of-funnel campaigns like "video views" often target low-quality audiences that Facebook's algorithm has already identified as non-buyers. True top-of-funnel marketing requires a unique method for capturing attention, like viral TikTok content or major creator partnerships.
While TV’s initial cost-per-thousand (CPM) seems higher than social media, the conclusion flips when adjusted for actual attentive seconds. Research shows TV’s attention-adjusted CPM becomes significantly lower than social's, making it a more cost-effective channel for capturing genuine viewer focus, even among Gen Z.