Instead of focusing on AI for generating final assets, Amazon applies it to solve specific workflow bottlenecks. For one campaign, they used a custom AI tool to curate millions of customer reviews, identifying the most poetic ones in a fraction of the time it would take humans, thus using AI for insight discovery.

AI models can identify subtle emotional unmet needs that human researchers often miss. A properly trained machine doesn't suffer from fatigue or bias and can be specifically tuned to detect emotional language and themes, providing a more comprehensive view of the customer experience.

Don't treat evals as a mere checklist. Instead, use them as a creative tool to discover opportunities. A well-designed eval can reveal that a product is underperforming for a specific user segment, pointing directly to areas for high-impact improvement that a simple "vibe check" would miss.

To manage immense feedback volume, Microsoft applies AI to identify high-quality, specific, and actionable comments from over 4 million annual submissions. This allows their team to bypass low-quality noise and focus resources on implementing changes that directly improve the customer experience.

Effective AI moves beyond a simple monitoring dashboard by translating intelligence directly into action. It should accelerate work tasks, suggest marketing content, identify product issues, and triage service tickets, embedding it as a strategic driver rather than a passive analytics tool.

Go beyond simple prospect research and use AI to track broad market sentiment. By analyzing vast amounts of web data, AI can identify what an entire audience is looking for and bothered by right now, revealing emerging pain points and allowing for more timely and relevant outreach.

AI agents can systematically analyze online communities to identify recurring user pain points and underserved market segments. This data-driven approach uncovers validated business ideas directly from potential customers' candid conversations, as shown by the "backyard chickens" example.

Feed AI your detailed persona research and data on your top competitors. Then, ask it to identify key persona pain points and values that competitors' positioning fails to address. This process systematically uncovers arbitrage opportunities for differentiated messaging.

A powerful AI workflow can collapse the time between market insight and execution. The speaker screenshots a competitor's site, uses AI to identify a weakness ("complexity"), then immediately prompts the AI to build an email campaign that highlights their product's counter-strength ("ease of use"), turning analysis into action in minutes.