Companies often default to using senior executives as spokespeople, assuming title equals authority. However, audience engagement is driven by delivery and personality, not job title. Prioritize employees who are naturally compelling speakers—even if junior—to create more effective content like webinars and podcasts.

A simple but powerful framework from a TED coach, 'ABC' forces speakers to prioritize their Audience Before creating any Content. This means deeply understanding who they are, their needs, and what they've already heard to ensure your message is unique, valuable, and avoids repetition.

Trust is now built through credible personalities, not just branded content. Channels like podcasts and newsletters succeed because they are personality-driven. HubSpot's CEO advises businesses to identify and empower internal figures with high authority to represent the brand.

Modern buyers want to hear directly from human experts, not a faceless brand. Instead of focusing all social media efforts on the corporate account, identify and elevate the voices of knowledgeable individuals within the company. The brand page can then serve as a secondary 'news ticker' for official updates.

When communicating publicly, trying to address everyone results in a generic, performative message. Instead, leaders should select a single, respected individual they know and direct their entire message to that person. This creates a focused, authentic tone that paradoxically resonates more broadly.

Presenting ideas in an entertaining and inspiring way makes audiences more receptive. Educating can come across as patronizing, but entertainment creates a fun, collaborative environment where creative ideas are more likely to be embraced.

A truly great communicator isn't defined by their own eloquence but by their ability to improve the communication of others. Through deep listening, curiosity, and skillful questioning, they act as a thought partner, helping people discover and articulate their own ideas more effectively.

When building an influencer program, the most authentic and accessible advocates are often internal. Companies should start by identifying and empowering their own C-suite, topic experts, and even rank-and-file employees who have credibility and influence. This forms a strong foundation before expanding to external partnerships.

Instead of hiring for the trendy "storyteller" role, companies should recognize founders are the most potent narrators. Focus resources on creating a single, memorable marketing campaign rather than a constant stream of low-impact content to truly break through the noise.