This quote inverts the traditional view of failure. It argues that the real mistake is the opportunity cost of inaction—the products that are never tested in the market. A failed launch provides invaluable learning, whereas a product that never ships provides none, encouraging a bias for action.
Not all failures are equal. Innovation teams must adopt a framework for evaluating failures based on their cost-to-learning ratio. A 'brilliant failure' maximizes learning while minimizing cost, making it a productive part of R&D. An 'epic failure' spends heavily but yields little insight, representing a true loss.
The goal of early validation is not to confirm your genius, but to risk being proven wrong before committing resources. Negative feedback is a valuable outcome that prevents building the wrong product. It often reveals that the real opportunity is "a degree to the left" of the original idea.
For entrepreneur Emma Hernan, the fear of failure is less significant than the regret of procrastination. She advises aspiring founders that the greatest risk isn't that a venture might fail, but that it might never start. The opportunity cost of waiting is higher than the cost of a potential misstep.
Founders often get stuck endlessly perfecting a product, believing it must be flawless before launch. This is a fallacy, as "perfection" is subjective. The correct approach is to launch early and iterate based on real market feedback, as there is no perfect time to start.
Large companies often identify an opportunity, create a solution based on an unproven assumption, and ship it without validating market demand. This leads to costly failures when the product doesn't solve a real user need, wasting millions of dollars and significant time.
Much like a failed surgery provides crucial data for a future successful one, business failures should be seen as necessary steps toward a breakthrough. A "scar" from a failed project is evidence of progress and learning, not something to be hidden. This mindset is foundational for psychological safety.
For ambitious 'moonshot' projects, the vast majority of time and effort (90%) is spent on learning, exploration, and discovering the right thing to build. The actual construction is a small fraction (10%) of the total work. This reframes failure as a critical and expected part of the learning process.
Entrepreneurs often view early mistakes as regrettable detours to be avoided. The proper framing is to see them as necessary, unskippable steps in development. Every fumble, pivot, and moment of uncertainty is essential preparation for what's next, transforming regret into an appreciation for the journey itself.
Aspiring founders often stall while waiting for a perfect idea. The most effective strategy is to simply pick a decent idea and build it. Each project, even a 'losing' one, provides crucial learnings that bring you closer to your eventual successful venture.
Diller’s process for navigating the unknown isn't about brilliance but relentless iteration. He describes it as taking "one dumb step" at a time, bouncing off the walls of bad ideas and mistakes, and course-correcting. This embraces looking foolish as a prerequisite for finding the right path.