Traditional metrics like click-through rates don't apply to AEO. Brands should instead measure its ROI by tracking increases in branded search, direct site traffic, and direct referral traffic. These metrics indicate that AI-driven recommendations are successfully influencing consumer demand, even without a direct click.
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As users conduct research via LLMs without visiting websites, traffic volume declines. The key indicator of top-of-funnel success shifts from page views to direct sign-ups. Marketers must optimize for frictionless conversion points like free trials to capture users who arrive on-site with high intent after off-site research.
Users arriving from AI platforms have already been filtered and nurtured through the consideration phase. They land on your site with high intent, leading to conversion rate increases of 2-5x for B2C and as high as 20x for B2B, far surpassing the performance of typical paid or organic search traffic.
AI-powered search results create a confusing analytics signal. Marketers may see search impressions increase significantly while simultaneously witnessing a sharp decline in click-through rates and website traffic, as users get answers directly on the search page.
Unlike search, where users click to research, AI platforms create a "dark funnel" where the entire research process occurs pre-click. By the time a user clicks through to a brand's site, they have already completed their evaluation and are ready to transact, resulting in higher-quality leads.
To evaluate AI's role in building relationships, marketers must look beyond transactional KPIs. Leading indicators of success include sustained engagement, customers volunteering more information, and recommending the experience to others. These metrics quantify brand trust and empathy—proving the brand is earning belief, not just attention.
Traditional metrics like reach are becoming obsolete. The new imperative is to measure how AI models interpret and present your brand. This involves tracking a 'share of influence' across earned media, analyst reports, and reviews, as well as monitoring AI prompt results and citations to gauge brand authority and message consistency.
The middle of the marketing funnel is compressing as AI provides answers directly on the search results page. This drastically reduces website clicks, forcing marketers to rethink traffic-based goals and find new ways to engage customers off-site.
Before investing in expensive brand tracking tools, marketers can get a directional sense of brand health by monitoring branded search volume. An increase in people searching for your brand name on Google or Amazon, especially after a top-of-funnel campaign, is a strong, low-cost indicator of growing awareness.
Shift the mindset from a brand vs. performance dichotomy. All marketing should be measured for performance. For brand initiatives, use metrics like branded search volume per dollar spent to quantify impact and tie "fluffy" activities to tangible growth outcomes.
In the era of zero-click AI search, driving website traffic is less important than being cited as an authority within LLM responses. Marketers must now optimize content to appear in places like Reddit and G2, as these are the sources AI models use to formulate answers and build credibility.