The era of 20% email open rates is not the end game. AI enables 'uncomfortably specific' targeting in subject lines and content, which can dramatically boost engagement. This has the potential to bring open rates back towards the highly effective levels seen in email's early days.
Frame email subject lines to appeal to the higher-level position your audience desires. A manager wants to know what a CMO is doing. This psychological tactic, which plays on ambition, can lift open rates by 24-28% over standard personalization by speaking to who your audience wants to become.
Combine two specific audience identifiers in your subject line, like role and company attribute ("Mid-market CMOs") or interest and a pain point ("Beauty fans with sensitive skin"). This "double personalization" tactic reportedly increases B2B open rates by 24% and B2C by 29% by making the message feel hyper-relevant.
Modern AI enables hyper-personalization where every email element—copy, images, discounts—is generated uniquely for each shopper based on real-time site behavior. This moves beyond simple segmentation to a one-to-one communication standard.
Personalizing subject lines with a recipient's industry or interests is a known tactic that provides a solid 20% lift in open rates. However, this should be considered a baseline, as more advanced psychological tactics like aspirational messaging can yield even higher returns of 24-28%.
AI agents can continuously experiment with variables like subject lines, send times, and offers for each individual user. This level of granular, ongoing A/B testing is impossible to manage manually, unlocking significant performance lifts that compound over time.
Unlike training a human, feeding an AI SDR historical 'good' emails can limit its effectiveness. The better approach is to train it on core personas and ways to add value, allowing the AI to use its ability to scrape vast, real-time data for hyper-personalization.
AI-generated subject lines often use title case. Writing your subject line in all lowercase makes it feel more human and less automated, helping it stand out. This tactic can counter the generic feel of AI content and, according to World Data Research, can lift open rates by around 14%.
In October and early November, B2B email open rates increase by over 30% when the subject line is personalized with the recipient's company name. This tactic is especially effective as businesses are in their planning cycle for the upcoming year, making them more receptive to company-specific messaging.
Switching from clear but safe subject lines (e.g., '3 ways to...') to provocative, curiosity-piquing ones dramatically improved open rates. The speaker notes that if a subject line feels slightly uncomfortable to send, it's probably a good sign.
Explicitly telling recipients to 'Open this' or 'Open this email' in the subject line can lead to a significant lift in open rates. This direct command, while seemingly simple, taps into our subconscious tendency to follow instructions and stands out in a crowded inbox.