ABM often fails because it's treated as a siloed marketing initiative. To be effective, it must be an "Account-Based Experience" (ABX) where marketing, sales, and operations are fully integrated to create a seamless, unified journey for the entire target account.

The fundamental tension between sales and marketing extends beyond KPIs to their core operational perspectives. Marketing operates at a macro level, analyzing broad market trends and brand awareness. In contrast, sales is hyper-focused on the micro level of one-on-one customer interactions. This inherent difference in viewpoint is a primary source of friction.

Instead of siloing brand and demand, view them as a unified function on a spectrum. The only difference is the scale of the audience, from mass market (brand) to a targeted market (demand). This reframes the relationship and encourages integrated thinking rather than creating separate camps.

Effective demand generation is a barbell, requiring strong top-of-funnel brand investment to create awareness and great bottom-of-funnel product marketing to convert interest. Viewing performance marketing as a standalone function and funding it in isolation is like "throwing money at a problem but not solving it."

Marketing teams often mistake demand programs for campaign strategy. A true campaign strategy is a higher-level "canvas" that orchestrates all efforts—reputation, demand creation, and enablement—against a specific audience, ensuring a consistent customer experience rather than disjointed tactical execution.

To break down silos between trade and media, brands should avoid overhauling their entire annual plan. Instead, select a major "tentpole" campaign (e.g., the Olympics) to pilot a unified investment strategy. This approach de-risks the change by focusing efforts, defining clear cross-channel KPIs, and forcing collaboration with retail partners on a specific goal.

The first step in aligning brand and ABX is not tactical planning but narrative alignment. Bring sales, marketing, and brand leaders together and ask: 'If a buying group engages with us, will they hear one story or three?' Only when the answer is 'one story' are you ready to integrate efforts.

Brands miss opportunities by testing product, packaging, and advertising in silos. Connecting these data sources creates a powerful feedback loop. For example, a consumer insight about desirable packaging can be directly incorporated into an ad campaign, but only if the data is unified.

In low-margin sectors like grocery, chasing sales volume is unsustainable. The true value of retail media lies in improving profitability by driving guaranteed incremental sales and avoiding wasted ad spend on existing customer behavior, directly impacting the bottom line.