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Instead of chasing new trends, marketers reviving heritage brands should first identify the core, timeless elements that made the brand special at its peak. This "digging through the attic" exercise uncovers distinctive assets that can be modernized for today's audience, rather than starting from scratch.
Hedley & Bennett aims to be the next Le Creuset by making decisions that foster generational loyalty. This means prioritizing brand integrity and customer relationships over immediate financial gains, ensuring the brand becomes associated with core memories like Thanksgiving, not just fleeting trends.
A brand's history is a valuable asset. The most powerful ideas for future growth are often rooted in the brand's 'archaeology.' Reviving timeless concepts, like the Pepsi Taste Challenge, and making them culturally relevant today is often more effective than chasing novelty.
Enduring 'stay-up' brands don't need to fundamentally reinvent their core product. Instead, they should focus on creating opportunities for consumers to 'reappraise' the brand in a current context. The goal is to make the familiar feel fresh and relevant again, connecting it to modern culture.
A full rebrand risks alienating loyal customers by erasing a brand's heritage. Lancer Skincare's CMO advocates for a gradual "refresh" that modernizes elements like packaging and messaging while preserving core brand identifiers, ensuring continued recognition and trust.
Brands like Crocs, New Balance, and Birkenstock achieved comebacks not by chasing trends, but by doubling down on their unique, often-criticized aesthetics. Instead of a generic pivot, struggling brands like Allbirds should embrace their distinct style, trusting that nostalgia and cyclical tastes will bring consumers back.
The first step in reviving a heritage brand like Chili's is to deeply research its history, founders, and original essence. This historical foundation provides the authentic DNA needed to build a relevant modern brand positioning, rather than inventing something new.
For beloved brands like Levi's, positive associations are often rooted in the past. The core marketing challenge is to create modern-day cultural moments—like a Beyoncé collaboration—to drive "for me, right now" relevance and shift the brand perception from nostalgic to current.
Instead of a complete redesign, Hotels.com brought back its nostalgic "Bubble H" logo after research confirmed its strong existing brand equity. This strategic move saved the cost and time of building recognition for a new logo, instead opting to modernize a beloved and recognizable asset.
Marketers at established companies should act as gardeners, not builders. Their role is to carefully prune and nurture the brand's existing assets (logos, colors, slogans) that are proven to thrive, rather than constantly destroying the old to plant something new and unproven.
To fix a struggling brand, don't immediately jump to new channels. Start by auditing the brand's core DNA: its proposition, audience, and the key consumer insight it leverages. Most problems stem from a lack of clarity in these foundational areas, not poor execution.