Don't expect your organization to adopt a new strategy uniformly. Apply the 'Crossing the Chasm' model internally: identify early adopters to champion the change, then methodically win over the early majority and laggards. This manages expectations and improves strategic alignment across the company.

For large, potentially controversial projects, dedicate significant time upfront to meet every stakeholder group—from supporters to critics. By socializing the idea and framing its benefits for each party, you can build widespread support that preempts future opposition.

Selling to government is counterintuitive for impatient founders. Government can't fail or be disrupted in the same way. The winning strategy is to first solve an urgent, existing problem within their constraints, build trust, and then gradually introduce broader innovation.

To launch a transformative product within an established company, you must act as an internal salesperson. Understand other leaders' incentives, make your initiative a win for them, and get in the trenches to build trust and drive change management.

When rolling out the Odin platform at Uber, the team intentionally avoided a big-bang launch. They started with their own systems, then expanded to friendly teams, using an incremental approach to build momentum and prove value before approaching more resistant groups.

To get internal buy-in for new tools or processes, tailor your pitch to the audience's altitude. Front-line reps care about the "Do It" (how it helps them execute tasks). Leadership cares about the "Know It" (visibility and data for decision-making). Matching your message to their needs increases adoption.

In siloed government environments, pushing for change fails. The effective strategy is to involve agency leaders directly in the process. By presenting data, establishing a common goal (serving the citizen), and giving them a voice in what gets built, they transition from roadblocks to champions.

In a high-agency environment, action trumps bureaucracy. Instead of asking for permission via a proposal, building a functional prototype demonstrates initiative and delivers immediate value, short-circuiting endless meetings and discussions.

In government, failure is highly scrutinized. For the IRS Direct File project, success depended on securing executive sponsorship that allowed for testing, learning, and inevitable mistakes without derailing the entire initiative. This political cover is as crucial as the technical MVP.