Snowflake's CRO argues that while large enterprise deals are attractive, a business built solely on them is fragile. He championed a parallel high-velocity motion focused on acquiring new logos of all sizes, creating a more predictable and ultimately larger market over the long term.
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Instead of proactively targeting unproven segments, use a 'Yellow' ICP category to test expansion. When prospects adjacent to your core ICP arrive as strong inbound leads, you can selectively engage. This allows the market to pull you into your next profitable segment, as exemplified by Snowflake's organic move into the enterprise.
Snowflake's initial high-velocity sales model hit a wall with large enterprises. New CEO Frank Slootman mandated a change, forcing CRO Chris Degnan to "rip the bandaid off" and restructure the entire GTM organization in the middle of a fiscal year to create a dedicated enterprise sales motion.
In the run-up to its IPO, Snowflake slowed hiring to optimize for profitability. This caused the sales team to focus on easier upsells from existing accounts (with 177% net retention) instead of new business. As a result, they neglected new logo acquisition for two years, hurting long-term growth.
For consumption-based models, simple size-based segmentation (SMB, Enterprise) is insufficient. Stripe and Vercel use a two-axis model: company size (x-axis) and growth potential (y-axis). A small company growing at 200% YoY is more valuable and warrants more sales investment than a large, stagnant one.
Snowflake invested seven months of its entire engineering team's effort to solve a specific clustering problem for one customer, Localytics. This seemingly costly detour created a core feature that became the key to winning major enterprise accounts like Nielsen, proving that bending for the right customer can redefine the product.
Instead of pushing for quick, high-margin sales or meeting vendor quotas, Worldwide Technology focused on multi-year relationships and solving core business problems. This customer-first, long-game approach was foundational to their growth from a few hundred million to a multi-billion dollar giant.
Snowflake's initial go-to-market strategy wasn't broad; it was a surgical strike against Amazon Redshift users. By identifying specific pains of the market leader's "not a good product," they created highly effective targeted campaigns that converted frustrated customers.
Sell to startups at their inception when they have no switching costs and few stakeholders. As these customers scale into major companies, your business scales with them, turning early adopters into significant, long-term revenue streams.
Acquiring net new customers is expensive and resource-intensive. A more efficient growth strategy is to focus on expanding business within your existing customer base, treating these upsell and cross-sell opportunities with the same strategic importance as new logo acquisition.
In high-growth phases, M&A should accelerate product development, not find new growth engines. Start with small team/IP acquisitions to build the internal capacity for integration. This de-risks larger, more strategic deals later as the company matures and its organic growth slows.
