To change how a brand is perceived, connect it to a broader, culturally significant movement. For example, a UK podiatry college successfully reframed its profession by positioning it not as foot care, but as an extension of the popular and growing wellness industry.
To truly change a brand's narrative, marketing's 'talking the talk' is insufficient. The product experience itself must embody the desired story. This 'walking the walk' through the product is the most powerful way to shape core brand perception and make the narrative shareable.
Don't rebrand for the sake of it. A successful rebrand should be a deliberate move to signal a fundamental shift in your business, such as an expansion, a new mission, or a deeper commitment to core values like sustainability. It's an external reflection of an internal change.
To connect with Gen Z, Coach shifted its brand positioning from simply being an affordable luxury good to being a tool for self-expression. This move addresses a core tension for this generation: the desire to express their true selves while navigating the pressures of constant social media visibility.
Marcus Collins explains that brands limited to their product (e.g., toothpaste) have little to talk about. However, a brand with a broader ideology (like Nike's belief that "Every human body is an athlete") gains entry and authority to engage in wider cultural discourse, creating significant energy and relevance.
Enduring 'stay-up' brands don't need to fundamentally reinvent their core product. Instead, they should focus on creating opportunities for consumers to 'reappraise' the brand in a current context. The goal is to make the familiar feel fresh and relevant again, connecting it to modern culture.
A coffee brand struggling to compete with other roasters was advised to reposition itself within the multi-billion dollar wedding gift industry. By targeting a different use case and customer (bridal registries), the commoditized product gains a unique and defensible niche.
The founder of Billy Bob's Teeth, a gag gift, reframed his product as a "permission slip for people to be silly." This strategy gives a trivial product a deeper, more compelling purpose by connecting it to a fundamental human desire. This elevates the brand and makes the product more than just a novelty item.
Reposition your branding efforts away from self-glorification ("personal branding") and toward elevating your entire market ("market eminence"). This focus on industry-wide improvement attracts a wider range of stakeholders, including partners, investors, and acquirers, who are drawn to a mission larger than just you.
Branding is not just about reflecting a company's past; it can be a forward-looking tool for change. By defining a new, aspirational identity, a rebrand provides a clear path and a public commitment, guiding the organization to evolve and actively become the company it wants to be.
For a mature company like Square, the primary marketing challenge is not building awareness but correcting an outdated public perception. Many customers still associate them with their original 'little white reader,' unaware of the full product portfolio, requiring a strategy focused on education and perception shift.