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To combat managers avoiding tough conversations by moving underperformers to other teams (a practice he calls "transpiring"), Costolo implemented a rule. If an employee's performance review was below a certain threshold, they were barred from switching teams until their performance improved.

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"Hiring is guessing, firing is knowing." Don't let a bad hire drag down a great one. The most impactful move is to fire the bottom performer and reallocate their salary to your top performer. This sends a powerful message that excellence is rewarded and motivates your entire team.

While founders may avoid firing people out of charity, the true damage is to team morale. Your best employees know who isn't pulling their weight. Keeping underperformers makes top talent feel devalued and resentful, which is more destructive than the financial cost of the underperformer.

Leaders struggling with firing decisions should reframe the act as a protective measure for the entire organization. By failing to remove an underperformer or poor cultural fit, a leader is letting one person jeopardize the careers and work environment of everyone else on the team.

A forced curve in performance reviews incentivizes managers to keep underperformers on their team. This "dead weight" can be easily sacrificed to protect higher-performing members, turning team composition into a perverse strategic game and making teammates adversaries.

Firing decisions should be a function of both incompetence and business constraint. Not all underperformers are equal priorities. Some are like a "trash can on fire in the driveway"—a problem, but not the company's main bottleneck. Focus firing efforts on roles that are the direct constraint to growth.

When you establish clear boundaries and accountability, employees must make a choice. They either rise to meet the new standards or they leave. This process naturally filters out underperformers and those who prefer low-accountability environments, ultimately strengthening your team.

To encourage a return to the office while offering flexibility, one founder told his 100% remote team that only the top 25% of performers could continue working from home. This created a strong incentive for performance across the company.

Keeping an employee in a role where they are failing is a profound disservice. You cannot coach someone into a fundamentally bad fit. The employee isn't growing; they're going backward. A manager's responsibility is to provide direct feedback and, if necessary, 'invite them to build their career elsewhere.'

Peets refutes the idea that performance-managing poor performers creates a culture of fear. He argues the opposite: A-players are demoralized when they see underperforming colleagues being tolerated. The lack of accountability for B-players is what ultimately drives your best talent to leave.

Instead of letting go of underperforming employees, adopt the philosophy that their failure is your failure first as a manager. This forces you to re-evaluate if you've provided the right goals, context, and support, which can often unlock their potential.