Just as a high volume of unqualified leads is a meaningless marketing metric, IT metrics like 100% server uptime are equally hollow if they don't produce the desired business outcome, such as emails reaching the inbox. This reframes SLAs as potentially distracting from true customer value.
The traditional MSP model based on SLAs and uptime is obsolete. The future requires MSPs to become Managed Intelligence Providers (MIPs), leveraging customer data to proactively drive business outcomes and shifting the value proposition from service delivery to measurable results.
Implementing DMARC for email security has an unexpected benefit: it reveals all services sending emails on behalf of a domain. This gives MSPs and IT departments visibility into unauthorized or unknown SaaS tools used by teams like marketing, effectively turning a security measure into a discovery tool.
Many small businesses assume they are too insignificant to be targeted by cybercriminals. This "normalcy bias" creates a dangerous false sense of security. In reality, smaller companies are attractive targets precisely because they often lack robust controls and are constantly being impersonated online.
For a product that works quietly in the background, staying top-of-mind is a challenge. The solution is to provide continuous value through proactive alerting, such as flagging when marketing uses a new, unconfigured SaaS tool. This transforms the product into an essential early warning system for operational changes.
Beyond threat detection, a key application of AI in DMARC setup is distinguishing between malicious impersonators and legitimate-but-unconfigured email sources. This intelligent categorization dramatically speeds up the implementation process by clarifying which senders need authorization versus which need blocking.