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The CEO of Applyboard and Passage, Martin Basiri, instantly rewards employees for exceptional work by granting them stock options on the spot. This immediate, tangible reinforcement encourages desired behaviors like hard work and problem-solving far more effectively than abstract company values.
CEOs should not underestimate the power of their attention. A single, specific compliment on a junior employee's work can fuel that person's drive for months or even a year. This is a high-leverage leadership tactic, especially in remote or scaling companies.
To prevent values from becoming empty platitudes, integrate them into your company's core operating system. At Applied Intuition, managers are assessed, compensated, and promoted based on their adherence to values. For example, "decisiveness" is a key metric evaluated under the value of "speed."
In a remote workforce, scrappy problem-solving is often invisible. Leaders must create a system to surface and publicly celebrate reps who use creativity to overcome blockers. This not only rewards the desired behavior but also transforms individual wins into scalable learning moments for the entire team.
Granting stock options is only half the battle. To make equity a powerful motivator, leaders must constantly communicate a clear and believable narrative for a future liquidity event, such as an acquisition. This vision is what transforms paper ownership into a tangible and valuable incentive in the minds of employees.
To sustain sales team hunger, leaders should prioritize small, daily recognitions over waiting for major milestones. A quick Slack message acknowledging good work reinforces positive behavior and connects daily effort to the bigger picture, making people feel their work is appreciated.
Don't just pay out bonuses quietly. Publicly celebrate top performers, even for small achievements like selling the most maintenance plans. Calling out a "membership master" and highlighting their extra earnings creates social proof and a culture of positive reinforcement. As the speaker says, "What you celebrate gets replicated" by the rest of the team.
To foster an AI-centric culture, Personio goes beyond simple recognition and offers tangible, high-value incentives. They announced that several seats in their highly coveted annual President's Club trip would be reserved for employees who make the best contributions to their AI initiatives.
While bonuses tied to revenue incentivize employees to perform specific tasks, they are purely transactional. Granting stock options makes team members think holistically about the entire business's long-term health, from strategic opportunities to small cost savings, creating true psychological ownership.
The primary purpose of positive feedback is not simply to make someone feel good. It is a strategic tool for behavioral change. By making someone aware of what they are doing well, you increase the frequency and consistency of that specific action, making them more effective in their role.
As former Home Depot CEO Frank Blake said, 'You get what you celebrate.' Publicly recognizing and telling stories about specific employees who embody desired values is a more effective culture-shaping tool than writing rules. It re-shapes the entire organization's mental model of what success looks like.