The creative process involves the painful decision to discard good ideas. An interesting scrollbar concept for the Amy website was fully explored but ultimately scrapped because it risked taking too much attention away from the main product. This highlights the importance of ruthless focus on the primary user goal.
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Reducing the number of clicks is a misguided metric. A process with eight trivially easy clicks is better than one with two fraught, confusing decisions. Each decision burns cognitive energy and risks making the user feel stupid. The ultimate design goal should be to prevent users from having to think.
The VFriends team embraces killing ideas, even after hours of development. This leverages sunk costs to make better decisions. The time invested isn't wasted; it provides the necessary context to recognize a dead end and pivot effectively.
The "Owner's Delusion" is the inability to see your own product from the perspective of a new user who lacks context. You forget they are busy, distracted, and have minimal intent. This leads to confusing UIs. The antidote is to consciously step back, "pretend you're a regular human being," and see if it still makes sense.
Imposing strict constraints on a creative process isn't a hindrance; it forces innovation in the remaining, more crucial variables like message and resonance. By limiting degrees of freedom, you are forced to excel in the areas that matter most, leading to more potent output.
Adopt an "unshipping" culture. If a feature doesn't meet a predefined usage bar after launch, delete it. While a small subset of users may be upset, removing the feature reduces clutter and confusion for the majority, leading to a better overall user experience.
Not all parts of an application require the same level of design polish. Founders must develop an "editorial eye" to invest heavily in the core user experience (a 9/10) while accepting "good enough" for less critical areas like settings pages (a 5/10).
Instead of focusing on adding more features, the best product design identifies a desired outcome and systematically removes every obstacle preventing the user from achieving it. This subtractive process, brilliantly used for the iPhone, creates an elegant user experience that drives adoption and retention.
To avoid getting lost in endless options, establish a clear vision using descriptive adjectives like "techie," "classical," or "sharp and crisp." This high-level direction acts as a filter, helping you confidently accept or reject ideas and maintain consistency throughout the design process.
The Browser Company found that Arc, while loved by tech enthusiasts for its many new features, created a "novelty tax." This cognitive overhead for learning a new interface made mass-market users hesitant to switch, a key lesson that informed the simplicity of their next product, Dia.
Many founders become too attached to what they've built. The ability to unemotionally kill products that aren't working—even core parts of the business—is a superpower. This prevents wasting resources and allows for the rapid pivots necessary to find true product-market fit.
