Don't just measure SDR calls and emails. Systematically track the *reason* for outreach—the sales trigger. Was it an intent signal, a form fill, or cold outreach? This crucial data reveals which initial signals actually lead to the best outcomes and deserve more investment.

Most B2B companies have a massive blind spot in the poorly tracked period before an opportunity is created. This "black box" of pre-pipeline activity prevents leaders from diagnosing what is truly working, leading to flat growth and inefficient spending.

By measuring success on 'last lead source,' the company was incentivized to pour money into paid search for product trials—a clear final touchpoint. This model blinded them to the higher value of other lead types and actively discouraged investment in demand creation activities that build brand and generate higher-quality leads.

Creating a Stage 0 opportunity when a lead books a meeting is a stop-gap for not having a measurable 'Prospecting' stage. A true opportunity should only be created after qualification via conversation. This faulty process pollutes pipeline data and hides prospecting inefficiencies.

Traditional funnels jump from a marketing signal (like an MQL) to an opportunity, creating a blind spot. They miss the 'Engagement' period of initial interaction and the 'Prospecting' phase of active sales pursuit. Ignoring these stages makes it impossible to diagnose performance issues or identify improvement levers.

The company's win rate collapsed to a catastrophic 3-5%, well below benchmarks. This inefficiency was a direct result of their 80% pipeline visibility gap. Without knowing which triggers produced quality deals, they were trying to fix the problem with a blindfold on, unable to make data-driven decisions.

The unmeasured activities between lead generation and opportunity creation—the "pipeline black box"—is the biggest failure point for B2B companies. Analyzing this SDR/BDR process for patterns is the key to systematically engineering pipeline growth, not just guessing.

Instead of debating multi-touch attribution, first identify the single, independent event that caused a sales rep to engage a prospect. This "trigger" (e.g., demo request, MQL score) reveals the true efficiency of your GTM motions, which is a more fundamental problem to solve.

The company had a significant 'prospecting black box.' For 40% of all opportunities, there was no traceable sales trigger or activity log, such as logged calls. This meant they couldn't measure or optimize a huge portion of their pipeline creation process, particularly SDR outbound efforts.