Block's CTO quantifies the impact of their internal AI agent, Goose. AI-forward engineering teams save 8-10 hours weekly, a figure he considers the absolute baseline. He notes, "this is the worst it will ever be," suggesting exponential gains are coming.

The most significant productivity gains come from applying AI to every stage of development, including research, planning, product marketing, and status updates. Limiting AI to just code generation misses the larger opportunity to automate the entire engineering process.

While current AI tools focus on individual productivity (e.g., coding faster), the real breakthrough will come from systems that improve organizational productivity. The next wave of AI will focus on how large teams of humans and AI agents coordinate on complex projects, a fundamentally different challenge than simply making one person faster.

Don't view AI through a cost-cutting lens. If AI makes a single software developer 10x more productive—generating $5M in value instead of $500k—the rational business decision is to hire more developers to scale that value creation, not fewer.

Coastline Academy frames AI's value around productivity gains, not just expense reduction. Their small engineering team increased output by 80% in one year without new hires by using AI as an augmentation tool. This approach focuses on scaling capabilities rather than simply shrinking teams.

AI acts as a massive force multiplier for software development. By using AI agents for coding and code review, with humans providing high-level direction and final approval, a two-person team can achieve the output of a much larger engineering organization.

The idea that AI will enable billion-dollar companies with tiny teams is a myth. Increased productivity from AI raises the competitive bar and opens up more opportunities, compelling ambitious companies to hire more people to build more product and win.

Prioritize using AI to support human agents internally. A co-pilot model equips agents with instant, accurate information, enabling them to resolve complex issues faster and provide a more natural, less-scripted customer experience.

At Block, the most surprising impact of AI hasn't been on engineers, but on non-technical staff. Teams like enterprise risk management now use AI agents to build their own software tools, compressing weeks of work into hours and bypassing the need to wait for internal engineering teams.