Harvey is building agentic AI for law by modeling it on the human workflow where a senior partner delegates a high-level task to a junior associate. The associate (or AI agent) then breaks it down, researches, drafts, and seeks feedback, with the entire client matter serving as the reinforcement learning environment.
Harvey's initial product was a tool for individual lawyers. The company found greater value by shifting focus to the productivity of entire legal teams and firms, tackling enterprise-level challenges like workflow orchestration, governance, and secure collaboration, which go far beyond simple model intelligence.
A new ecosystem is emerging where law firms are not just end-users of Harvey's AI but also channel partners. They are leveraging their expertise to help their in-house legal clients adopt and implement the technology, creating a new, high-margin line of business for themselves as tech consultants and implementers.
A top-tier lawyer’s value mirrors that of a distinguished engineer: it's not just their network, but their ability to architect complex transactions. They can foresee subtle failure modes and understand the entire system's structure, a skill derived from experience with non-public processes and data—the valuable 'reasoning traces' AI models lack.
Harvey's Forward Deployed Engineering team isn't just for building custom solutions. It's a strategic product discovery tool. By embedding engineers with large clients who have undefined GenAI needs, Harvey identifies and builds the next set of platform features, effectively using customer problems to pave its future roadmap.
Unlike coding with its verifiable unit tests, complex legal work lacks a binary success metric. Harvey addresses this reinforcement learning challenge by treating senior partner feedback and edits as the "reward function," mirroring how quality is judged in the real world. The ultimate verification is long-term success, like a merger avoiding future litigation.
While current AI tools focus on individual productivity (e.g., coding faster), the real breakthrough will come from systems that improve organizational productivity. The next wave of AI will focus on how large teams of humans and AI agents coordinate on complex projects, a fundamentally different challenge than simply making one person faster.