Clarify M&A strategy with the "Four T’s": Talent (acqui-hires), Tech (IP acceleration), Traction (customers/revenue), and Terrain (long-term bets). Each has different diligence needs and success metrics, and companies should build M&A muscle by mastering them in that order.

ServiceNow has identified data analytics as its next major growth engine, with the goal of making it the company's sixth billion-dollar business line. This strategy leverages its unique position as an 'enterprise OS' with deep, end-to-end visibility into core business processes.

Classifying acquisition targets into three tiers—Hubs (new regions with strong management), Spokes (smaller tuck-ins), and Route Buys (customer lists)—creates a disciplined strategy. This ensures each acquisition serves a specific, pre-defined purpose in the overall consolidation and has a corresponding deal structure.

Acquiring smaller companies at a 5-6x EBITDA multiple and integrating them to reach a larger scale allows you to sell the combined entity at a 10-12x multiple. This multiple expansion is a powerful, often overlooked financial driver of M&A strategies, creating value almost overnight.

IFS uses a framework of four deal archetypes—Product Bolt-on, Customer Migration, Market Entry, and New Strategic Platform—to clarify the investment rationale and pre-determine the integration strategy for every acquisition, ensuring strategic alignment from the start.

Deals fail post-close when teams confuse systems integration (IT, HR processes) with value creation (hitting business case targets). The integration plan must be explicitly driven by the value creation thesis—like hiring 10 reps to drive cross-sell—not a generic checklist.

When acquiring a business, don't rely on a single outcome like achieving a growth target. Instead, seek assets that offer multiple ways to win. Even if the primary goal is missed, the acquired data, technology, or talent could create significant value for other business units, providing built-in insurance for the deal.

Viewing acquisitions as "consolidations" rather than "roll-ups" shifts focus from simply aggregating EBITDA to strategically integrating culture and operations. This builds a cohesive company that drives incremental organic growth—the true source of value—rather than just relying on multiple arbitrage from increased scale.

In a fast-moving field like cybersecurity, it's impossible to build everything in-house. By treating M&A as an extension of the R&D department, a large company can leverage the venture-backed ecosystem to acquire innovative teams and products that are already validated.