Service businesses are often constrained by delivery capacity, not sales. To scale effectively, you must treat recruiting like marketing. Create a parallel, systematic funnel for talent: applications (leads), interviews (nurture), onboarding (sales), and retention/ascension.

Related Insights

The same marketing funnels used to acquire paying customers can be directly applied to attract and 'close' new employees. This reframes recruiting from a siloed HR function to a core marketing activity, allowing you to leverage skills you already have to build your team.

For a service business with more demand than capacity, flip the sales model. Instead of you doing the work to secure funding or partners to onboard a new client, make it a requirement for the client to secure those resources for you. This leverages their desperation and turns your prospects into your sales team.

When a company consistently misses sales goals, the root cause may not be the sales strategy but a failure in the hiring pipeline. A high employee churn rate combined with an inefficient screening process starves the sales team of the necessary manpower to hit its targets.

Your hiring funnel has an ideal customer profile, just like sales. Analyze your top-performing employees to identify common demographics, past experiences, and behaviors. Use this 'avatar' to filter applications and target your sourcing efforts, increasing the likelihood of success for new hires.

Treat hiring as a compounding flywheel. A new employee should not only be a great contributor but also make the company more attractive to future A-players, whether through their network, reputation, or interview presence. This focus on recruiting potential ensures talent density increases over time.

Resist hiring quickly after finding traction. Instead, 'hire painfully slowly' and assemble an initial 'MVP Crew' — a small, self-sufficient team with all skills needed to build, market, and sell the product end-to-end. This establishes a core DNA of speed and execution before scaling.

Most companies have a structured process for budgets and strategy but treat talent management as an afterthought. Implement a "people calendar" that systematically addresses attracting, developing, and engaging talent with the same discipline. This ensures people, your most critical asset, are managed proactively.

Early-stage recruiting requires relentless focus. Legendary investor John Doerr advised Dylan Field to think about it constantly—from morning to night—and manage it with the same discipline as a sales funnel, always feeding the top and moving candidates through the process.

A holistic talent strategy requires a dual focus. An 'External Talent Cloud' provides on-demand access to specialized global skills, while an 'Internal Talent Marketplace' unlocks hidden skills within the current workforce. Operating both creates ultimate flexibility, allowing talent to flow seamlessly into and within the organization.

To move beyond reliance on job ads, structure a career path with three distinct stages: 1) Master selling, 2) Coach one other person to sell, and 3) Recruit and lead a team. This model incentivizes top performers to recruit and train their network, creating a scalable, internal talent pipeline.