To prevent automations from feeling robotic, inject your brand's personality. Use conversational language, like saying "I saw you scrolling," and incorporate fun media like GIFs or memes. This approach makes automated messages feel more like a personal interaction, leading to higher engagement and positive brand perception.
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Counterintuitively, highly formatted and image-heavy emails can feel corporate and impersonal, decreasing engagement. Shifting to a simpler, plain-text style mimics a personal message from a friend, which increases perceived authenticity and encourages more replies and genuine connection.
The most common marketing phrases generated by ChatGPT are now so overused they cause a 15% drop in audience engagement. Marketers must use a follow-up prompt to 'un-AI' the content, specifically telling the tool to remove generic phrases, corporate tone, and predictable language to regain authenticity.
Don't rely solely on automated sequences. Sending occasional, manually written, one-off emails to the same audience—without pausing the automation—can dramatically improve results. This "over the top" approach breaks the pattern and re-engages users who have become accustomed to the automated flow, waking them up.
To maximize the impact of animated GIFs, align them thematically with your message's context. Tying a GIF to a holiday, a specific product offer, or a culturally relevant moment makes the content feel more personalized and resonant. This focus on relevancy is crucial for turning a simple animation into a powerful marketing tool.
In an era of mass automation, customers notice and value actions they know can't be easily scaled. Instead of another automated email, send a personal video via text, a handwritten note, or "lumpy mail." These high-effort signals cut through the noise and show genuine appreciation.
The 'creepiness' factor in marketing doesn't come from using data, but from using it poorly. A generic, timed 'you left this in your cart' email feels more intrusive than a highly-tailored message that reflects specific user behavior, which feels helpful.
Users instinctively look for familiar names in their inbox, not company logos. Sending emails from team members, even if automated, creates a personal connection and improves open rates because it mimics a social feed experience where personal identity is paramount.
Instead of relying solely on automated sequences, send sporadic, manually written emails to the same audience without pausing the automation. This unexpected, human touch can "wake up" subscribers, leading to significantly higher engagement and business results compared to pure automation.
Go beyond sending from a real person by creating a consistent "inbox persona." For example, framing messages as coming from an intern establishes a unique voice and a story that subscribers want to follow, making plain-text emails feel like an ongoing series rather than one-off communications.
To make your emails more engaging, stop addressing your entire list. Instead, picture one specific, real person—a friend, an ideal client, or someone you admire—and write directly to them. This simple mental shift transforms your tone from a generic broadcast into an intimate, compelling conversation.