To create urgency, Zayo's deal team would discuss a (sometimes fictional) competing deal that was picking up momentum. This tactic made the seller fear losing the buyer's attention, motivating them to close the current deal quickly.

If a customer asks to push a signed deal past an agreed-upon deadline, don't say yes or no. Saying "I don't know if we can hold the price" creates productive uncertainty. This forces them to weigh the risk of losing their discount against the inconvenience of finding a way to sign on time, often leading them to solve the problem themselves.

Instead of only tracking major sales stages, monitor a deal's health by securing a series of small agreements. Consistent 'micro-commitments'—like scheduling the next meeting, agreeing to review technical specs, or making an introduction—are more reliable indicators that a complex deal is actively progressing and not just sitting idle in the pipeline.

Don't view high-pressure sales requests as roadmap disruptions. Instead, see them as opportunities to pull forward planned features, co-design them with a committed customer, and provide the team with a motivating, tangible deadline. This turns external pressure into an accelerator for validated product development.

In the late stages of a deal, introduce the prospect to your top implementation lead. This de-risks the "what's next" question for the buyer and creates a customer-centric compelling event by stating that this high-demand team member is only available if the deal is signed by a certain date.

Two clear red flags indicate a deal is at risk: relying on a single contact and having a close date not tied to a specific buyer deadline. To de-risk a deal, sales reps must engage multiple stakeholders (multi-threading) and anchor the timeline to the buyer's critical business needs.

To prevent deals from stalling in legal, work with your champion to establish a 'red line deadline' — a mutually agreed-upon schedule for when their legal team will provide feedback. This empowers your champion to hold their own legal department accountable to a timeline.

To finalize an 18-month negotiation with music labels, Eleven Labs set deadlines to create urgency. These 'forcing functions' proved effective in driving the deal forward, even when the dates had to be moved. The imposed timeline compelled parties to make decisions and find a resolution.

Instead of using discounts, create urgency by reframing the customer's timeline. If they have a future goal (e.g., "ready by summer"), anchor the ideal start date in the past. This makes them feel they are already late, compelling immediate action to catch up without applying overt pressure.