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Marketers often fail by constantly changing brand elements, preventing them from sticking. The success of a mascot or logo depends less on the specific choice (e.g., raccoon vs. squirrel) and more on the intense, long-term commitment to using it consistently.
Every brand interaction—an ad, in-store packaging, a social media post—is a single 'dot.' Over time, these dots must form a cohesive image. Consistency across all touchpoints, not just campaigns, is what builds brand value and pricing power.
Many product launches fail because marketers change core messaging too frequently, confusing both customers and their own sales teams. The key is consistency. Instead of constant overhauls, put creative "wrinkles" on the same core message to maintain brand clarity and impact, just as top consumer brands do.
Brand strategy doesn't deliver immediate returns. Frame it like SEO: a long-term investment that adds incremental value over time through consistent execution. This mindset helps justify the effort against short-term performance marketing wins and prevents premature abandonment of crucial brand-building work.
In a fragmented media landscape, a consistent, long-term brand platform is crucial. Marketers often tire of campaigns before consumers do. Chasing novelty through constant personalization can erode brand memory, which is built through repetition of the same core associations over time.
When products have similar features, stop obsessing over minor differences. Instead, invest in unique brand assets (visuals, sound, mascots) to create lasting memory structures in your buyers' minds and secure a spot on their shortlist.
The most effective long-term campaigns use "disguised repetition"—keeping core brand assets consistent while introducing fresh creative elements, like Aldi's Kevin the Carrot—to build memory structures without causing audience fatigue.
Many marketers avoid repetition, fearing they'll bore their audience. However, the most effective brand-building strategy is the opposite: establish one core message or point of view and express it in thousands of different creative formats. Consistency, not constant novelty, makes a message stick.
Creatively reinterpreting distinctive brand assets can be highly effective, making a brand feel fresh yet familiar. However, this is a privilege earned only through long-term, consistent reinforcement. Mark Ritson suggests a "40 years of enforcement" rule before a brand can start playing with its core assets.
Founders and CMOs get bored of their own messaging long before customers do. James Watt argues that building an iconic brand requires the discipline to be painstakingly consistent for a decade, resisting the entrepreneurial urge to constantly change things.
Marketers at established companies should act as gardeners, not builders. Their role is to carefully prune and nurture the brand's existing assets (logos, colors, slogans) that are proven to thrive, rather than constantly destroying the old to plant something new and unproven.