The founders of billion-dollar companies like Wealthsimple and GoBolt demonstrated an insane level of focus on customer contact. This included calling every free user within 30 seconds and personally answering the 24/7 support line. This unscalable behavior generates deep customer understanding and powerful word-of-mouth.

Donald Spann's virtual receptionist company, Vicky Virtual, was acquired by its very first customer. Another of his businesses was acquired by the recipient of his first-ever cold call. This demonstrates the immense, long-term strategic value of building genuine, lasting relationships from the absolute start of a venture.

Instead of constantly chasing new leads, businesses can find immense growth by deepening existing relationships. A tech company ignored a referral partner for two years, but two follow-up meetings later generated $11.2 million, demonstrating the untapped potential within current networks.

To land an unresponsive prospect, the founder flew to their office. He arrived as they were fighting a database fire and immediately helped them fix it. This impromptu help session proved his expertise and built immense trust that led them to become a customer.

To secure a critical partnership with Beyond Meat after another deal collapsed, Emma Hernan didn't use traditional channels. She systematically reached out to every account Beyond Meat followed on social media, correctly assuming this network contained employees or close connections, and successfully landed the deal.

To secure one of their first major corporate accounts, co-founder Chrissy Holler bypassed traditional channels by sneaking into the Google campus cafeteria. She found the chef and pitched them directly, successfully getting the product stocked for employees.

When direct outreach to potential sponsors fails, use unconventional channels. To land a key partnership, Millie couldn't find the right contact, so she messaged the company's customer support. They eventually routed her to the correct person, proving that the "third door" is often effective.

When validating their initial ICP, Blings struggled to get meetings. They shifted their outreach to ask for "advice" from industry leaders, framing it as picking their brain. This approach dramatically increased response rates and led to dozens of valuable interviews.

The final stages of a major enterprise deal are often closed via text message, signifying a deep level of trust and personal relationship with the buyer. If your champion isn't comfortable texting you, the relationship may not be strong enough to get the deal across the finish line.