A common strategic failure in medical affairs is the lack of a formal "course correction" process. Teams execute annual plans and celebrate completion but rarely conduct rigorous post-mortems to analyze failures. This prevents learning and ensures strategic flaws are carried over year after year.
Not all failures are equal. Innovation teams must adopt a framework for evaluating failures based on their cost-to-learning ratio. A 'brilliant failure' maximizes learning while minimizing cost, making it a productive part of R&D. An 'epic failure' spends heavily but yields little insight, representing a true loss.
The industry's costly drug development failures are often attributed to clinical issues. However, the root cause is frequently organizational: siloed teams, misaligned incentives, and hierarchical leadership that stifle the knowledge sharing necessary for success.
The most valuable lessons in clinical trial design come from understanding what went wrong. By analyzing the protocols of failed studies, researchers can identify hidden biases, flawed methodologies, and uncontrolled variables, learning precisely what to avoid in their own work.
Leaders' primary blind spots are an over-focus on internal operations ('inside out') while ignoring market realities ('outside in'), and spending too much time on analysis while neglecting the disciplined execution of the chosen strategy. Balancing these internal/external and planning/doing tensions is critical.
To make post-mortems on lost deals effective, sales and product teams must collaborate to identify root causes. The meeting's primary goal should be to produce a specific, actionable change in the sales process or product roadmap, rather than just discussing the failure.
The 'fake press release' is a useful vision-setting tool, but a 'pre-mortem' is more tactical. It involves writing out two scenarios before a project starts: one detailing exactly *why* it succeeded (e.g., team structure, metrics alignment) and another detailing *why* it failed. This forces a proactive discussion of process and risks, not just the desired outcome.
A significant failure can be the necessary catalyst for crucial strategic changes, such as hiring key talent or overhauling planning. This externally forced reflection breaks through the leadership hubris that often causes leaders to wrongly believe enthusiasm alone is a strategy.
Instead of stigmatizing failure, LEGO embeds a formal "After Action Review" (AAR) process into its culture, with reviews happening daily at some level. This structured debrief forces teams to analyze why a project failed and apply those specific learnings across the organization to prevent repeat mistakes.
To avoid repeating errors during rapid growth, HubSpot used a 'Pothole Report.' This process involved a post-mortem on every significant mistake, asking how it could have been handled or what data was needed a year ago to prevent it, effectively institutionalizing learning from failure and promoting proactive thinking.
Before starting a project, ask the team to imagine it has failed and write a story explaining why. This exercise in 'time travel' bypasses optimism bias and surfaces critical operational risks, resource gaps, and flawed assumptions that would otherwise be missed until it's too late.