To break through a commoditized market where all banks looked the same, Nubank asked, "what is the most anti-bank color we can come up with?" The choice of purple was designed to evoke passionate responses and signal a complete departure from the traditional banking industry.
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When Irembo spun out its payment feature, it initially used the same brand colors, causing confusion. A simple change to a new color (green) was the critical first step in establishing a separate identity. This visual differentiation helped both internal teams and external customers see it as a distinct product.
Founder Jesse Cole's creative engine is a simple rule: identify the standard way of doing things and then do the opposite. This ensures every idea is inherently remarkable and share-worthy, as people don't get excited about normalcy. It’s a core principle for breaking out of industry conventions.
To achieve a creative breakthrough, intentionally explore concepts that are radically different from your established style. Designer MDS created versions that looked nothing like his brand to push boundaries and avoid predictable outcomes before refining his final vision.
In a crowded digital space, products and marketing with a unique, even polarizing, visual style are more likely to capture attention and be memorable than those following standard design trends. Daring to be different visually can be a powerful competitive advantage.
Branding is not just about reflecting a company's past; it can be a forward-looking tool for change. By defining a new, aspirational identity, a rebrand provides a clear path and a public commitment, guiding the organization to evolve and actively become the company it wants to be.
Marketing guru David Aaker argues that for a brand to stand out, being different isn't enough. The point of differentiation must be actively "intriguing" to capture attention and resonate with audiences. He cites the Haas Business School's "confidence without attitude" as an example of an intriguing brand pillar.
A brand that tries to please everyone is memorable to no one. To build a truly strong brand, you must be willing to be disliked by some. Intentionally defining who your customer is *not* and creating polarizing content sharpens your identity, fostering a passionate community among those who love what you stand for.
Instead of competing with Nike on performance, Outdoor Voices intentionally created an aesthetic that was the complete opposite: simple, muted, and focused on recreation. The goal was a four-piece "uniform for doing things" that contrasted with Nike's shiny, black-and-neon intensity.
David Vélez uses the "First they ignore you, then they laugh at you, then they fight you, and then you win" framework to describe Nubank's journey. This provides a predictable roadmap for disruptors, helping them anticipate and navigate the evolving reactions from established players.
Nubank identified a massive opportunity not just in a large market, but in an oligopoly where the incumbent banks were among the country's most hated companies. This extreme customer dissatisfaction served as a powerful signal that the market was ripe for disruption by a customer-centric alternative.
