Author John Grisham, a longtime death penalty supporter, had a complete change of heart after a prison chaplain asked, "Do you think Jesus will approve of what we do here?" This shows that a well-posed, self-reflective question can be far more persuasive than a direct confrontation, as it bypasses defensiveness.

To avoid ethical slippery slopes, project the outcome of a small compromise over time. Exaggerating a claim by 2% for better results seems harmless, but that success creates temptation to push it to 4%, then 8%. This compounding effect pushes you far from your original ethical baseline before you notice.

Leaders often conflate seeing a risk with understanding it. In 2020, officials saw COVID-19 but didn't understand its airborne spread. Conversely, society understands the risk of drunk driving but fails to see it most of the time. Truly managing risk requires addressing both visibility and comprehension.

The book presents the poorly designed Mercer Island Bridge as a villain alongside human serial killers. Its dangerous features caused numerous fatalities that were dismissed by authorities for years, highlighting how negligent design and bureaucratic inertia can be as deadly as malicious intent.

Exceptional people in flawed systems will produce subpar results. Before focusing on individual performance, leaders must ensure the underlying systems are reliable and resilient. As shown by the Southwest Airlines software meltdown, blaming employees for systemic failures masks the root cause and prevents meaningful improvement.

When confronting seemingly false facts in a discussion, arguing with counter-facts is often futile. A better approach is to get curious about the background, context, and assumptions that underpin their belief, as most "facts" are more complex than they appear.

The historical progression of the death penalty in America, from hanging to lethal injection, was not primarily about making death more humane. Instead, each change was intended to make the act of execution more palatable and acceptable for the public to witness, effectively a public relations strategy.

When a Klansman claimed Black people have a "violence gene," Daryl Davis didn't argue facts. Instead, he created an analogy that all white people have a "serial killer gene." This forced the Klansman to confront the absurdity of his own logic from the other side.

The focus on pardoning political allies diverts legal resources and attention away from tens of thousands of ordinary inmates with legitimate clemency cases. This creates a two-tiered justice system where political loyalty is prioritized over rectifying potential miscarriages of justice for the general population.