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Eric Samson's company perfected its operations and service delivery for eight years before cracking the code on sales. He advises founders to solve sales first, warning that it's maddening to have an excellent, efficient business that you can't grow simply because you have no reliable way of telling potential customers you exist.
Founders obsess over finding product-market fit, but Egnyte's CEO argues this is only two-thirds of the equation. The critical third dimension is a scalable, machine-like distribution model. A great product and market are insufficient without a systematic way to build and manage a sales pipeline.
Eric Samson's company initially hired closers and consultants focused on deal closing, only to realize they had no calls for them to handle. This highlights a critical error in building a sales function: you must solve for top-of-funnel lead generation before investing in bottom-of-funnel closing talent.
Product-focused founders often underestimate the difficulty of go-to-market. According to Deliverect's co-founder, building a product is relatively straightforward compared to the challenge of building a distribution engine to get it into customers' hands.
Entrepreneurs often obsess over perfecting their product while neglecting the system to reach customers. Building a consistent distribution engine, like a social media channel or email list, is more critical than creation because it ensures your high-value offer is actually seen by the market.
Many founders mistakenly believe achieving product-market fit is the final step to explosive growth. However, growth only ignites after also finding a repeatable go-to-market fit, which translates the founder's initial sales success into a scalable process that a sales team can execute consistently.
Before scaling a sales organization, founders must personally learn how to sell the product, even if they do it poorly. This hands-on experience provides an invaluable, holistic understanding of the full customer journey, which is critical context that cannot be outsourced or delegated when building a GTM engine.
When a clunky sales process fails, founders often incorrectly conclude their product isn't good enough and retreat to building more features. The real problem is typically the sales motion itself, which isn't aligned with customer demand. This leads to a cycle of building instead of fixing the sales process.
Eric Samson founded his agency with a client-first, performance-based model, assuming its superiority would automatically attract customers. He learned the hard way that the "if you build it, they will come" mentality is a myth; even the best product requires a dedicated sales engine to find and win business.
When sales stall, founders assume the market isn't interested. More often, it's an execution problem: they fail to listen to clear demand signals or pitch irrelevant features, creating a self-inflicted "demand problem."
Contrary to the "grow at all costs" mindset, early inefficiencies become permanently embedded in a company's culture. To build a truly scalable business, founders must bake in efficiency from day one, for example by perfecting the sales playbook themselves before hiring a single salesperson to avoid institutionalizing bad habits.