To build a leadership team capable of direct, difficult conversations, Mandia uses offsites to ask executives to present on personal topics like career lowlights or parental influence. Their ability to speak openly and unfiltered is a strong predictor of how they'll handle high-stakes business challenges.

Leaders often project strength during turmoil, but this can create distance. Being vulnerable—admitting uncertainty—builds connection faster. When leaders show they trust employees with their own concerns, employees reciprocate that trust. It's an emotional, not logical, process.

When moving into a new C-level role, Allspring CEO Kate Burke's first step is to recognize she has the least subject matter expertise. She leads with inquiry, not answers, to learn from her team. This builds trust and allows her to focus on her strengths: strategic focus and execution.

As leaders rise, direct reports are less likely to provide challenging feedback, creating an executive bubble. To get unfiltered information, leaders should schedule regular one-on-ones with employees several levels down the org chart with the express purpose of listening, not dictating.

Before officially starting as CEO, Nicolai Tangen interviewed 140 employees with a single prompt: 'What's on your mind?' After about 70 conversations, clear patterns emerged, revealing the three most critical priorities for the organization. This process provides an unfiltered diagnostic and builds early trust.

A top-performing CEO adapted the board practice of an "executive session." He periodically removes himself from his own leadership meetings and asks an HR leader to gather candid feedback on his performance. This powerfully models vulnerability and a commitment to continuous improvement for the entire organization.

To get truly honest feedback for her own development, former Just Eat CMO Susan O'Brien requested a leadership review from her direct reports after her departure. This removed any fear of reprisal and gave them the freedom to share unfiltered insights on her style.

To get truthful feedback, leaders should criticize their own ideas first. By openly pointing out a flaw in their plan (the "ugly baby"), they signal that criticism is safe and desired, preventing subordinates from just offering praise out of fear or deference.

To transition from founder to CEO, Unbound Merino's co-founder admitted his own uncertainty and directly asked his top executive what she needed from him to consider him a great CEO. This act of vulnerability built trust and provided a clear path for his leadership development.