When Coca-Cola used AI to update its classic "Holidays are Coming" ad, testing revealed a generational divide. While older audiences were indifferent, Gen Z viewers scored it poorly, suggesting a rejection of AI in contexts where authenticity and nostalgia are expected.
The generation most immersed in digital life is developing a powerful nostalgia for a pre-internet world they've only seen in media. This drives trends like 'digital defiance' and an appreciation for analog products. Brands can tap into this by offering experiences that feel authentic and non-digital.
While businesses are rapidly adopting AI for content creation and communication, Gen Z consumers have a strong aversion to anything that feels artificial or inauthentic. If this demographic can detect AI-generated content in sales or marketing, they are likely to ignore it, posing a significant challenge for brands targeting them.
AI in creative doesn't have to dilute a brand. Coca-Cola's successful holiday ad used AI, but its high brand recall (83%) was driven by focusing on iconic assets like Santa. The AI execution was effective because it was largely invisible, proving the creative idea still drives the ad, not the tech.
While Gen Z is overrepresented in ads, data shows that when they see themselves portrayed, ad effectiveness scores drop significantly. Common stereotypes of being tech-obsessed, awkward, or only in competitive situations alienate them. Intergenerational stories and portrayals of kindness perform better.
AI is primarily a cost-saving tool, not a substitute for nuanced creative direction. Furthermore, a cultural backlash is emerging among younger consumers on social media who perceive AI content as inauthentic, actively criticizing brands like MrBeast and Liquid Death for using it.
While media coverage suggests public disdain for AI-generated ads, Coca-Cola's consumer data shows high approval scores. This highlights a critical gap between the sentiment of a threatened media industry and actual consumer behavior, suggesting audiences care more about the final product than its AI origin.
While AI video tools can generate visually interesting ads cheaply and capture views, they currently lack the authentic creative spark needed for true brand building. Their value lies in quick, low-cost content, making them a performance marketing tool rather than an asset for creating a lasting, memorable brand identity.
Testing of Coca-Cola's AI ad revealed an inverse relationship between age and acceptance. While older audiences scored it highly, Gen Z viewers were put off, scoring it poorly. This suggests the generation most fluent in technology may value authenticity and human craft more in advertising.
As AI-generated content becomes commoditized, brands can differentiate by pledging authenticity. American Eagle's viral anti-AI post shows that a "digitally organic" approach—committing to real, un-retouched, human-centric content—resonates with consumers in the same way the organic food movement created a premium category for natural products.
Contrary to stereotypes, Gen Z exhibits financially conservative behaviors, opening retirement accounts at 19 and showing interest in established, incumbent brands. This trend mirrors their affinity for "old" physical media like vinyl, suggesting a cultural shift towards stability and nostalgia.