AI's primary impact won't be eliminating jobs but enabling SaaS companies to move up the value chain. Instead of just providing tools (e.g., Adobe Photoshop), companies will use AI to offer full-service solutions (e.g., an AI-powered design studio), putting them in direct competition with their current users.

As AI makes the software itself easier to build and replicate, the durable value of a SaaS company is no longer the code. Instead, the moat lies in the customer relationship, the proprietary data, the system of record it represents, and the deep understanding of user workflows.

The "SaaS apocalypse" will target "beta" software—tools that make companies more similar to their competitors. Conversely, "alpha" software—platforms that allow a company to express its unique strategy and competitive advantage—will thrive as AI makes customization and differentiation easier.

As large AI models absorb functions of traditional SaaS products, investors and entrepreneurs are shifting focus back to tech-enabled services. Integrating AI deeply into physical services and workflows is now seen as creating more defensible, lasting value than pure software, reversing a years-long trend.

The fear that AI will destroy all SaaS businesses is misplaced. The real threat is to companies that fail to deeply integrate AI into their products. The winning strategy is to invest in and build SaaS companies that are committed to becoming AI-native, as they will survive and thrive.

Unlike legacy businesses, SaaS companies can integrate AI without destroying their existing high-margin business. AI can improve their products and economics, allowing them to adapt quickly. Their company DNA is built for technological shifts like cloud, mobile, and now AI, which doesn't require gutting their cash cow.

Contrary to the "SaaS-pocalypse" theory, AI agents will become a new, high-volume user base for SaaS tools. This will drive massive growth for companies that adapt their products to be usable by both humans and AI agents simultaneously.

The idea that AI will kill SaaS is flawed. Instead, SaaS is evolving to integrate "agentic" capabilities. This creates a hybrid model where humans and AI agents collaborate within optimized workflows, delivering more value than either could alone. This fusion expands the market rather than destroying it.

SaaS products like Salesforce won't be easily ripped out. The real danger is that new AI agents will operate across all SaaS tools, becoming the primary user interface and capturing the next wave of value. This relegates existing SaaS platforms to a lower, less valuable infrastructure layer.