Ramp created an internal AI tool that acts as a wrapper around an LLM. It's connected to Notion, Slack, and Snowflake, building a persistent memory of team activities and individual work styles. This "company brain" can diagnose business issues, summarize communications, and draft meeting prep in minutes, not weeks.

As companies deploy numerous task-specific AI agents (e.g., payroll, payments), the user experience risks fragmentation. Xero's solution is a 'super agent' that manages all sub-agents, orchestrating actions, transferring information, and applying user preferences globally to create a cohesive system.

The overhead of maintaining personal AI agents is too high for most employees. The successful model, seen at Shopify and Ramp, is a centralized, company-wide "super-agent" managed by a dedicated team, ensuring it remains reliable and useful for everyone.

Block is re-architecting its entire business by treating all functions—from payments to HR—as a collection of capabilities. These are unified and accessed through a central AI agent middleware layer (Goose), orchestrating workflows across previously siloed product and corporate functions.

The foundation of an AI-native company is a "brain"—a central context layer where all company information (SOPs, meeting notes, emails) is captured, curated, and structured. This makes the company's knowledge "readable" to AI agents, giving them the perfect vision to execute tasks.

By granting an AI agent read-access to all company data streams—Slack, Notion, Google Docs, email—you can create a centralized oracle. This agent can answer any question about project status or client communication, instantly removing communication friction and breaking down departmental silos.

According to AWS's VP of Agentic AI, the primary struggle for enterprises is that critical context is siloed in 'walled gardens' like Outlook, Slack, and other SaaS tools. The most valuable function of AI agents is not just task automation, but their ability to work across these applications to gather and synthesize context, bridging the gaps.

To maximize an AI agent's effectiveness, treat it like a team member, not just a tool. Integrate it directly into your company's communication and project management systems (like Slack). This ensures the agent has the full context necessary to perform its tasks.

The biggest AI opportunity for large companies is breaking down data silos. By building a 'context graph,' you give AI agents access to information from different departments and systems. This enables agents to perform cross-functional tasks and surface insights that were previously impossible.