While ChatGPT has wider general usage, Claude is the preferred primary tool for the most engaged AI users. These users leverage AI for more hours, engage in more complex 'agentic' tasks, and report higher value gains, indicating Claude's strength with the advanced builder/practitioner segment.
A power user describes total immersion in Anthropic's Claude, arguing the tool is so powerful that any limitation is now a user "skill issue." He uses it for everything, from generating complex charts to managing his daily schedule and deep research, suggesting a paradigm shift in individual productivity and creative output.
Anthropic dominated the crucial developer market by strategically focusing on coding, believing it to be the best predictor of a model's overall reasoning abilities. This targeted approach allowed their Claude models to consistently excel in this vertical, making agentic coding the breakout AI use case of the year and building an incredibly loyal developer following.
While ChatGPT and Gemini chase mass adoption, Claude focuses on a "hyper-technical" user base. Features like Artifacts and Skills, while too complex for casual consumers, create a deep moat with engineers and prosumers who are willing to invest time in building complex workflows.
Anthropic employs a bifurcated product strategy. Claude Cowork is designed for simplicity to appeal to a broad, non-technical audience. In contrast, Claude Code is built with extensive customizability (skills, hooks, permissions) to satisfy expert engineers who love to "hack their tools."
Moving beyond chatbots, tools like Claude Cowork empower non-coders to create complex, multi-step autonomous workflows using natural language. This 'agentic' capability—connecting documents, searches, and data—is a key trend that will democratize automation and software creation for all knowledge workers.
Recent updates from Anthropic's Claude mark a fundamental shift. AI is no longer a simple tool for single tasks but has become a system of autonomous "agents" that you orchestrate and manage to achieve complex outcomes, much like a human team.
Craig Hewitt argues ChatGPT is a consumer product. For serious business tasks, agentic AI tools like Manus (built on Claude) are superior, offering web browsing, data aggregation, and code generation that go far beyond a simple chat interface.
To move beyond casual use, serious AI practitioners should use and pay for premium versions of multiple models (e.g., ChatGPT, Claude, Gemini). Each model has a different 'persona' and training, providing a diversity of thought in their outputs that is essential for complex tasks and avoiding vendor lock-in.
Brex spending data reveals a key split in LLM adoption. While OpenAI wins on broad enterprise use (e.g., ChatGPT licenses), startups building agentic, production-grade AI features into their products increasingly prefer Anthropic's Claude. This indicates a market perception of Claude's suitability for reliable, customer-facing applications.
Anthropic's upcoming 'Agent Mode' for Claude moves beyond simple text prompts to a structured interface for delegating and monitoring tasks like research, analysis, and coding. This productizes common workflows, representing a major evolution from conversational AI to autonomous, goal-oriented agents, simplifying complex user needs.