Contrary to the belief that success is measured by rapid email responses, the most important people for a founder to be responsive to are their own team. Prioritizing internal communication channels like Slack over an external email inbox ensures the team has the support it needs to execute effectively.
Believing traditional weekly 1-on-1s are inefficient and repetitive, V0's leader eliminated them. He favors discussing shared topics in group settings (like a Slack huddle) and reserves direct 1-on-1 time for specific situations like onboarding, rather than a fixed weekly cadence.
Deciding between email and a face-to-face conversation for a tough message isn't about what's easiest for you. The choice should be a strategic one based on the desired relational outcome. Use email for transactional updates; use direct conversation to preserve relationships.
Contrary to conventional wisdom about delegation, the best management style for a small business founder is to be "all over fucking everything all the time." This means maintaining granular involvement in every aspect of the company—from client happiness to legal spending—to relentlessly drive daily improvements and maintain operational control.
Instead of fielding endless private Slack DMs, create a public intake channel for all requests. This system allows the entire team to see the volume of work, enabling better triage and load balancing, while also building empathy with stakeholders who can now visualize the team's true workload.
Instead of scheduling rigid, three-hour co-founder check-ins that often get canceled, adopt a 'counter-puncher' mindset. Keep important topics top-of-mind and seize spontaneous opportunities—like another meeting getting canceled—to have those crucial conversations. This fluid approach is more effective in a chaotic startup environment.
To break down silos, leaders should encourage teams to "move as a group." This means using shared, informal communication channels like group texts to brainstorm and tackle challenges collectively in real-time, rather than having individual members work in isolation.
Answering emails quickly often results in replies that are too brief. This lack of context forces team members to ask for clarification, creating a boomerang effect of more emails and defeating the purpose of being efficient.
Sending a quick text or email feels efficient in the moment, but it creates a long-term 'scavenger hunt' for information. High-performing teams establish a system where information is stored in a designated, easily retrievable place, even if it takes a few extra seconds upfront to save hours of searching later.