Sweetgreen sold its core robotic salad-making technology, the "Infinite Kitchen," to another company for a significant profit. Sweetgreen will now be a customer of the technology it created and sold. This strategic move allows it to focus on its core restaurant business while benefiting from a specialist company scaling the automation.
During a transformation from services to product, identify and commercialize the reusable tools that services teams have already built to support clients. Instead of starting from scratch, productizing these existing "mini-products" aligns them with the broader product strategy, saves development time, and leverages proven solutions.
Instead of selling software to traditional industries, a more defensible approach is to build vertically integrated companies. This involves acquiring or starting a business in a non-sexy industry (e.g., a law firm, hospital) and rebuilding its entire operational stack with AI at its core, something a pure software vendor cannot do.
Facing hyper-competitive local rivals, Starbucks is selling a majority stake in its China business. This is not a retreat, but a strategic shift to a joint venture model. It's a playbook for Western brands to gain local agility, faster product rollouts, and deeper digital integration where Western brand dominance is fading.
For years, CNX turned down acquisition offers from firms that only wanted to "milk the existing customer base of maintenance" and halt development. They ultimately sold to Izzy Software because it presented an exciting vision for growing the product, not just harvesting it.
A new ecosystem is emerging where law firms are not just end-users of Harvey's AI but also channel partners. They are leveraging their expertise to help their in-house legal clients adopt and implement the technology, creating a new, high-margin line of business for themselves as tech consultants and implementers.
Eliminating a popular and profitable product line can be a wise long-term strategy. If a product, even a bestseller, creates brand confusion or pulls focus from your core vision, cutting it can strengthen your primary brand's identity and lead to more dedicated growth.
Facing an 80% stock decline, premium salad chain Sweetgreen introduced a $10 value meal. This move is a significant strategic pivot, indicating that even brands catering to affluent customers must now compete on price. It suggests a broader trend of consumers cutting back on discretionary spending, even for perceived healthy options.
Move beyond selling features by offering a "Business Process as a Service" (BPaaS) solution. This involves contracting directly on the business outcomes clients care about, such as cost savings or revenue optimization. This model delivers an end-to-end capability and aligns your success directly with your customer's, creating a powerful value proposition.
Previously, building 'just a feature' was a flawed strategy. Now, an AI feature that replaces a human role (e.g., a receptionist) can command a high enough price to be a viable company wedge, even before it becomes a full product.
If your product category becomes commoditized, redefine your business around your core expertise. A kombucha maker isn't just selling a drink; they are in the 'probiotics' or 'gut health' business. This strategic reframing can unlock higher-margin opportunities like consulting and R&D.