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Drawing a parallel to the slow adoption of PCs in the 90s, Boris Churney argues companies won't see AI productivity boosts by simply layering it onto old workflows. The biggest benefits come from placing AI at the core of the business and redesigning processes around its capabilities, eliminating old bottlenecks entirely.
Shift focus from viewing AI as a tool for individual or team productivity to a force for fundamental structural change in how work is organized and executed across the entire company. This requires a mindset that moves beyond incremental improvements.
Notion's CEO compares current AI adoption to swapping a water wheel for a steam engine but keeping the factory layout the same. The real gains will come from fundamentally rethinking workflows, meetings, and hierarchies to leverage AI that works 24/7, rather than just layering it onto existing processes.
Companies can either augment existing processes with AI for incremental efficiency (e.g., co-pilots) or completely redesign workflows. While augmentation is common, the most transformative value and disruptive business models will emerge from a clean-sheet redesign of how work is done.
The Goldman Sachs CEO differentiates between two types of AI adoption. Giving employees AI tools to make them more productive is relatively easy. The much harder, yet more impactful, challenge is fundamentally re-engineering long-standing, complex processes like customer onboarding from the ground up.
The historical adoption of electricity in factories shows that true productivity gains came from redesigning the factory floor, not simply replacing steam engines. Similarly, companies must fundamentally re-engineer processes around AI to unlock its transformative potential.
True productivity gains from AI will mirror the adoption of electricity. Early factories that just replaced steam engines with electric motors saw little benefit. The revolution happened when they completely redesigned the factory floor around the new technology. Similarly, companies must reimagine entire workflows around human-AI collaboration.
Adding AI tools to current processes yields only incremental efficiency. To achieve significant business impact, leaders must rebuild their entire go-to-market system—roles, workflows, and data flow—with AI at the core, not as an add-on.
The true power of AI is unlocked by adopting an "AI First" approach. This means completely redesigning workflows with AI at the core, rather than simply using AI to accelerate existing processes. This shifts employees' roles from performing tasks to managing the AI agents that do the work.
Just as electricity's impact was muted until factory floors were redesigned, AI's productivity gains will be modest if we only use it to replace old tools (e.g., as a better Google). Significant economic impact will only occur when companies fundamentally restructure their operations and workflows to leverage AI's unique capabilities.
The productivity boom from AI won't materialize from workers simply using new tools. Citing historical parallels with electricity and computers, the real gains are unlocked only when companies fundamentally restructure their operations and business models around the technology.