User engagement can be understood by the "one thumb vs. two thumbs" theory. Platforms designed for passive scrolling use one thumb, while interactive platforms like Snapchat, used for communication, require two thumbs, indicating more focused attention from the user.
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Reducing the number of clicks is a misguided metric. A process with eight trivially easy clicks is better than one with two fraught, confusing decisions. Each decision burns cognitive energy and risks making the user feel stupid. The ultimate design goal should be to prevent users from having to think.
Business owners feel frustrated because their goal (driving traffic off-app to their website) is in direct conflict with social media's primary goal (maximizing on-app scroll time). This fundamental misalignment means the platform's success metrics work against your business objectives, creating a constant struggle for results.
Don't dismiss a channel like TV as unsuitable for direct response. By acknowledging the common user behavior of dual-screening (watching TV while using a phone), you can create innovative hand-offs like "send to phone" or QR codes. This turns a passive viewing experience into an interactive conversion funnel.
Contrary to the belief that messaging should be universally simple, Hexagon discovered that using specific, technology-oriented terms led to higher user engagement, dwell time, and click-through rates. This suggests users prefer concrete language over vague, high-level concepts, even if not every term is relevant to them.
Instead of focusing solely on conversion rates, measure 'engagement quality'—metrics that signal user confidence, like dwell time, scroll depth, and journey progression. The philosophy is that if you successfully help users understand the content and feel confident, conversions will naturally follow as a positive side effect.
A large percentage of Snapchat users are not active on other major platforms like Pinterest, TikTok, or even Instagram. This makes it a crucial channel for reaching unique customer segments that marketers might otherwise miss entirely, forcing a rethink on channel diversification.
Viewer attention wanes just a few seconds into a video. To combat this, content creators should strategically insert a 'pattern interrupt'—an unexpected pop-up, a quick call to action, or a visual distraction—around the six-second mark to jolt the viewer and retain their engagement.
Rephrase call-to-action buttons from a brand command (e.g., "Donate Now") to a user's first-person statement (e.g., "Yes, I want to help"). This simple change in perspective makes the user an active participant, significantly increasing engagement and click-through rates on emails, landing pages, and social media posts.
Pinterest reframed its AI goal from maximizing view time based on instinctual reactions (System 1) to promoting content based on deliberate user actions like saves (System 2). This resulted in self-help and DIY content surfacing over enraging material, making users feel better after using the platform.
Similar to email marketing, getting users to reply directly to an Instagram Story is a powerful engagement signal. The algorithm interprets this interaction as valuable and shows the story to more people, exponentially increasing its visibility.
