While many founders fear competitors, Michael Dubin views them as beneficial. He argues that rivals forced Dollar Shave Club to sharpen its brand identity and focus on its unique strengths. Competition validates the market opportunity and pushes the incumbent to work harder and be more specific about its value.
Instead of fearing competitors who copy their product, Synthesia's founder sees them as a net positive. The increased competition generates more market iterations and signals, helping them discover the most valuable use cases for the new technology faster than they could alone, while also sharpening their focus.
The name "Dollar Shave Club" was chosen for its functional clarity, immediately communicating the value proposition: affordable razors via subscription. This strategy removes ambiguity and allows potential customers to understand the business on first contact, a crucial advantage for a new market entrant.
Intense competition forces companies to innovate their products and marketing more aggressively. This rivalry validates the market's potential, accelerates its growth, and ultimately benefits the entire ecosystem and its customers, rather than being a purely zero-sum game.
When launching into a competitive space, first build the table-stakes features to achieve parity. Then, develop at least one "binary differentiator"—a unique, compelling capability that solves a major pain point your competitors don't, making the choice clear for customers.
For Numi's novel undershirts, a major challenge was educating the market on the problem and solution. When competitors emerged, they didn't just steal market share; they helped validate the category and shoulder the burden of customer education, ultimately expanding the total addressable market.
Instead of matching rivals' strengths, identify their weaknesses or overlooked details, like a poor coffee program. Focusing on these neglected areas allows you to create a unique, best-in-class experience and gain a competitive foothold. Guidara's team calls this 'reverse benchmarking.'
Contrary to seeking 'blue ocean' opportunities, founder Donald Spann's strategy is to enter markets that already have competition. This approach validates that the service is necessary and has existing demand, reducing market risk. Success then comes from superior execution and differentiation.
Zillow enjoyed a decade of market dominance with little pressure to innovate. The mere threat of Google entering the real estate market created an immediate sense of urgency that internal strategy sessions could not. This shows that true competition is the most potent driver of product improvement and innovation.
When larger competitors launched "Thousand Killer" copycat products, the founder resisted competing on price or features. Instead, she doubled down on deep customer insights and brand differentiation, moving further away from the competition. This proved more effective than engaging in a feature or price war, reinforcing their market position.
Don't shy away from competitors. A powerful customer discovery tactic is to present competing solutions directly to prospects and ask them specifically what they dislike or what's missing. This method surfaces critical product gaps and unmet needs you can build your solution around.