The PM role is intentionally undefined, meant to adapt to a team's needs—from strategy to quality control. However, these functions can often be filled by a strong engineering lead or designer, making dedicated PMs non-essential, and potentially harmful, on smaller teams.
Product managers don't code, design, or conduct research. Their unique value is providing clarity through strategy, requirements, or a North Star vision. This clarity empowers the entire team to execute their specialized roles effectively and succeed.
The core job of a Product Manager is not writing specs or talking to press; it's a leadership role. Success means getting a product to market that wins. This requires influencing engineering, marketing, and sales without any formal authority, making it the ultimate training ground for real leadership.
The traditional PM function, which builds sequential, multi-month roadmaps based on customer feedback, is ill-suited for AI. With core capabilities evolving weekly, AI companies must embed research teams directly with customer-facing teams to stay agile, rendering the classic PM role ineffective.
The 'CEO of the product' metaphor is misleading because product managers lack direct authority. A better analogy is 'the glue.' The PM's role is to connect different functions—engineering, sales, marketing—with strategy, data, and user problems to ensure the team works cohesively towards a shared goal.
In an organization still running in project mode, the 'Product Manager' title is misleading. The role is often relegated to organizing work and scheduling tasks for engineering. A true product model requires empowering these roles with the mandate, skills, and market access to make strategic decisions.
Jack Dorsey reframed the Product Manager role as "Product Editor." The most valuable skill is not generating new feature ideas, but exercising judgment to cut through the noise, simplify complexity, and edit the product down to the essential few things that truly drive customer outcomes.
Frame the product manager not as a feature owner, but as the central communication hub. Their primary function is to connect business, stakeholders, engineering, and design, navigating complex relationships and translating needs across disparate groups.
ElevenLabs eliminates the traditional Product Manager role. They hire "product engineers" who own the entire development loop from ideation to shipping and analysis. Growth leads (often ex-PMs) then partner with engineering leads on GTM and acquisition, creating a faster, more accountable structure.
Instead of seeking a specific PM archetype (e.g., innovator, maximizer), focus on hiring individuals who bring unique perspectives, skills, or backgrounds. This approach builds a more resilient and versatile product organization, even if the new hire's style differs from the manager's.
A common founder mistake is hiring a first product manager to simply prioritize and ship a backlog of ideas. Instead, PMs create the most value when given ownership of a key metric and the autonomy to drive user and business outcomes.