In analyzing a public scandal, Scott Galloway notes that the greatest damage in a crisis typically isn't the initial event but the subsequent "shrapnel": the attempts to cover up, excuse, or avoid accountability. An effective response requires acknowledging the problem, taking responsibility, and overcorrecting.

Rather than hiding unsettling medical realities like tissue procurement, being transparent can demystify the process and build public trust. Acting secretive makes people assume there is something to hide, whereas openly explaining even 'gruesome' details can reassure the public and ultimately help an organization's mission, such as encouraging organ donation.

The human brain resists ambiguity and seeks closure. When a significant, factual event occurs but is followed by a lack of official information (often for legitimate investigative reasons), this creates an "open loop." People will naturally invent narratives to fill that void, giving rise to conspiracy theories.

In a crisis, the public knows no one has all the answers. Attempting to project absolute certainty backfires. A more effective strategy is "confident humility": transparently sharing information gaps and explaining that plans will evolve as new data emerges, which builds credibility.

The US has historically benefited from a baseline level of high competence in its government officials, regardless of party. This tradition is now eroding, being replaced by a focus on loyalty over expertise. This degradation from competence to acolytes poses a significant, underrecognized threat to national stability and global standing.

An administration has no incentive to fully resolve a major public scandal because its unresolved nature makes it a perfect "red herring." It can be used repeatedly to distract the public and media from current policy failures or other damaging news, making perpetual ambiguity more politically useful than transparency.

Effective political propaganda isn't about outright lies; it's about controlling the frame of reference. By providing a simple, powerful lens through which to view a complex situation, leaders can dictate the terms of the debate and trap audiences within their desired narrative, limiting alternative interpretations.

The inability to execute basic administrative functions, like correctly appointing a prosecutor, is more than just embarrassing—it's a national security risk. It projects weakness and incompetence on the world stage, eroding the 'brand' of American capability and emboldening adversaries who see a clown car instead of a superpower.

Leaders often avoid sharing negative news to "not scare the children." However, this creates an information vacuum that teams will fill with the "darkest ideas available" from other sources. Leaders must compete with misinformation by providing clear, honest context, even when it's difficult.