Hera's explosive growth came from organic word-of-mouth, with YouTubers making videos voluntarily. The founder's philosophy is that the best marketing is no marketing; a product that solves a real pain point spreads naturally. Paid marketing is seen as a 'tax' for not having achieved strong PMF.
Product-led models create deep loyalty and organic demand, providing a stable business foundation. Marketing-led models can scale faster but risk high customer churn and rising acquisition costs if the product doesn't resonate, leading to business volatility. An ideal approach blends both strategies for sustainable scale.
Despite hundreds of thousands of users, Hera's founder doesn't believe they have product-market fit. Their true benchmark is when a user can create a complete one-minute product video in under 30 minutes. This focus on a core, high-value workflow supersedes vanity metrics like user growth.
Before investing in top-of-funnel marketing, ensure your core growth engine works. Gamma paused all other efforts and dedicated their entire team for months to perfecting the first 30 seconds of the user experience. This focus on the 'aha moment' was the key to unlocking true organic virality.
Instead of a full product overhaul, Gamma bet the company on perfecting the initial 30-second user experience. By making onboarding so magical that users felt compelled to share it, they unlocked true organic, viral growth that had previously been missing.
Unlike info products, you can't just "sprinkle marketing" on a SaaS product post-build. SaaS requires solving a real pain point to prevent churn. Great marketing for a product nobody wants simply accelerates its demise by exposing its lack of product-market fit more quickly.
You've achieved product-market fit when the market pulls you forward, characterized by growth driven entirely by organic referrals. If your customers are so passionate that they do the selling for you, you've moved beyond just a good idea.
Winning accolades like Product of the Day/Week/Month provides an initial user spike but doesn't guarantee product-market fit. True PMF is indicated by sustained, accelerating organic word-of-mouth growth, not a launch-driven bump that later flattens out.
According to Gamma's CEO, if your product doesn't have strong organic word-of-mouth growth, you have not achieved true product-market fit. Any effort to scale sales, marketing, or team size before this is a waste of time and money.