Using the CBT model (Beliefs -> Feelings -> Actions), brand marketing should focus on changing a customer's core beliefs. This shift in belief alters their feelings (creating urgency or desire), which then naturally drives the desired action, creating more sustainable behavior change than simply pushing for a click.
Traditional pain-point marketing ('Aren't you tired of...') attracts people stuck in their problems and reinforces a negative state. 'Mirror Messaging' attracts your 'Highest Self' buyer by reflecting the transformation they seek, calling in people who are actively looking for a solution.
Effective messaging avoids product pitches and instead creates "perceptual curiosity" by sharing an insight that contradicts a buyer's beliefs about their own process. This makes them re-evaluate their "good enough" solution and discover its hidden costs, creating organic demand for a new way.
Adults rarely change their minds on emotional issues through debate. Instead of arguing facts, create a positive, controlled personal experience related to the topic. This reframes their conceptual understanding, which is more effective than direct persuasion at shifting their position.
Move beyond generic discounts by framing offers around the customer's immediate, often unspoken, intent. For example, a "last minute hero finder" speaks directly to the urgency of holiday shopping, while a "donation impact calculator" targets the specific motivations of year-end charitable giving, making the offer more compelling.
Overly nurturing content often attracts 'non-buyer energy'—people who are inspired but never purchase because you've given everything away for free. Shift to 'activating' content that embodies conviction and authority, which mirrors possibility and attracts buyers ready to invest immediately.
Customers want a quick, desirable result (the cake), not the foundational work or hard truths (the broccoli). Frame your content around an appealing outcome, like 'less frizz tomorrow,' to get them to accept the underlying, necessary steps, like adopting a new daily hair care routine.
Rephrase call-to-action buttons from a brand command (e.g., "Donate Now") to a user's first-person statement (e.g., "Yes, I want to help"). This simple change in perspective makes the user an active participant, significantly increasing engagement and click-through rates on emails, landing pages, and social media posts.
Motivation alone is insufficient for driving behavior. To increase conversions, marketers must provide a specific trigger—a time, place, or mood—for the action. This 'implementation intention' acts as a catalyst, converting desire into action, as demonstrated by campaigns like Snickers' 'You're not you when you're hungry.'
Instead of operating within the confines of a marketing department, marketers should adopt the mindset of the CEO. This means focusing on how to change the customer's mind to achieve the company's ultimate goals, rather than getting bogged down in departmental tactics. This approach leads to more influential and strategic work.
One of five timeless marketing principles is that humans are wired to avoid pain more than they are to seek gain. Marketing that speaks to a customer's secret worries—a missed goal, a clunky process, or looking stupid—will grab attention more effectively than messages focused purely on benefits.