Speed is a mindset that compounds efficiency. Responding to an email in one minute requires just two words. A day's delay demands a paragraph, and a week necessitates a full page. Acting with speed drastically reduces the cumulative effort required for communication and tasks.
If a task takes less than two minutes, execute it immediately. The mental energy spent tracking, scheduling, or worrying about tiny tasks is often greater than the effort required to simply complete them on the spot. This practice builds momentum and reduces stress.
Failing to respond to inbound leads within 60 seconds isn't just poor service; it has a direct financial impact that can quadruple your customer acquisition cost (CAC). This reframes response time from a customer service metric to a critical financial lever.
The speed and completeness of a founder's communication can be a powerful indicator of their dedication. Unlike the typical shorthand from busy people, a founder who replies quickly with depth demonstrates an all-consuming passion and singular focus on their business.
The most efficient delegation method is using your voice, which is 2-3 times faster than typing. By sending voice notes to an assistant between meetings to capture takeaways and action items, you can process work in real-time and prevent tasks from accumulating into a daunting end-of-day list.
Communication effectiveness isn't just about clarity; it's about velocity. Using relentless follow-up and over-communication as an operating system creates an undeniable sense of momentum and importance. This system forces engagement and makes things happen, differentiating you from slower, more passive counterparts.
Reconcile long-term vision with immediate action by separating time scales. Maintain "macro patience" for your ultimate goal. Simultaneously, apply "micro speed" to daily tasks, showing maniacal urgency by constantly asking, "What would it take to do this in half the time?" and pulling the future forward.
Investor Jason Calacanis insists his team's responsiveness must mirror that of their portfolio founders. Since founders often reply within minutes, he expects his team to operate at the same tempo, viewing a multi-day response time as a failure to match the urgency and work ethic of the entrepreneurs they back.
Answering emails quickly often results in replies that are too brief. This lack of context forces team members to ask for clarification, creating a boomerang effect of more emails and defeating the purpose of being efficient.
Sending a quick text or email feels efficient in the moment, but it creates a long-term 'scavenger hunt' for information. High-performing teams establish a system where information is stored in a designated, easily retrievable place, even if it takes a few extra seconds upfront to save hours of searching later.
Responsiveness and speed are not just good customer service; they are a strategic advantage. Removing every piece of friction, especially the time it takes to follow up, is essential. A slow response gives a warm prospect permission to move on to a competitor.