Get your free personalized podcast brief

We scan new podcasts and send you the top 5 insights daily.

Care.com's CEO found that selling care benefits to enterprises takes longer than expected—often 18-24 months. This is because rising healthcare costs consume HR budgets, pushing care, considered a "one B benefit," to subsequent budget years and elongating the sales cycle.

Related Insights

The idea that enterprise sales average 12-18 months is a misleading myth. Sales cycles follow a power law: if you're solving a C-level executive's number one priority, the deal closes in weeks. Anything else gets deprioritized and drags on for a year or more.

For complex B2B products with long sales cycles, frame the process as a collaborative design effort, similar to building a house. This reframes the timeline as necessary for creating a tailored solution, positioning the seller as a valuable consultant.

The reality of hospital value analysis committees means product adoption takes years. Entrepreneurs must build this lengthy timeline into financial models and fundraising to ensure survival, rather than projecting rapid uptake.

Landing a major client in the B2B health tech space requires extreme persistence. Sales cycles can last for years, and success often depends on the long-term effort of 'chipping away' at barriers and objections. Resilience is more critical than having the perfect initial pitch.

As Eleven Labs shifted to enterprise, the long 6-12 month sales cycles caused skepticism among its fast-paced PLG teams. To maintain morale, leadership had to actively shield the teams from the lengthy process, asking for trust until the enterprise deals began to materialize and prove the strategy.

Don't assume your best long-term customers are the easiest to win. They may have lower initial win rates, smaller deal sizes, and longer sales cycles. This creates a conflict for sales leaders who must hit quarterly numbers, forcing a trade-off between short-term wins and long-term value.

Sales cycles are lengthening because decisions now involve large committees (7-8 people) where no single individual wants to take the risk of making a bad choice. Sellers must navigate this group dynamic by building consensus and multi-threading effectively.

During the pandemic, companies adopted digital health solutions to make employees happy. Now, the focus has returned to fundamentals. Buyers demand solutions that demonstrably reduce costs, like insurance claims or sickness absenteeism, rather than just offering 'added value' perks.

Pushing an enterprise for a large, unplanned contract shows naivete about their budget cycles. A better approach is to structure the deal to match their reality: start with a free or low-cost period, then ramp up payment as they can free up funds or enter a new fiscal year.

Given the average B2B deal cycle is over 200 days, expecting immediate conversions from a single influencer post is unrealistic. Instead of pushing for a download or sale, the focus should be on leveraging the influencer to amplify a core brand message over time.