Get your free personalized podcast brief

We scan new podcasts and send you the top 5 insights daily.

Product managers excel at understanding users through empathy. However, they often abandon these core skills when communicating with executives. To be more effective, treat your executive as a key user whose needs, motivations, and context you must first understand.

Related Insights

Product leaders often feel they must present a perfect, unassailable plan to executives. However, the goal should be to start a discussion. Presenting an idea as an educated guess allows for a collaborative debate where you can gather more information and adjust the strategy based on leadership's feedback.

The term 'politician' has negative baggage. A more effective mental model for a product manager is the 'mayor of your product.' This frame emphasizes making people feel heard—'shaking hands and kissing babies'—by actively listening to all constituents, rather than simply managing or placating them.

Instead of 'selling' product management methodologies, influence other leaders by understanding their incentives and goals. Frame product initiatives in terms of how they help other departments succeed. This requires product leaders to be deeply commercial, not just feature-focused.

Product managers often fail to get ideas funded because they speak about user needs and features, while executives focus on business growth and strategic bets. To succeed, PMs must translate user value into financial impact and business outcomes, effectively speaking the language of leadership.

Technical skills and methodologies are commodities that can be easily learned. The skills that truly separate exceptional PMs from average ones are soft skills like storytelling, influencing without authority, and presenting effectively. These are the real force multipliers for a PM's career.

Executives often provide direction through subtle hints or "I wonder if…" statements, not just direct commands. Most people ignore these "breadcrumbs of opinions." The most effective influencers take the bait, quickly following up on these threads to show they're engaged, proactive, and listening carefully.

According to former CEO Ben Clark, a product manager's most crucial "emotional job to be done" is to help the CEO feel they have a partner in growth. Frame conversations not around features, but around how the product strategy directly contributes to the company's growth targets, creating alignment and a sense of shared purpose.

PMs at founder-led startups often fail to gain influence by jumping straight to strategy. The key is to first earn deep credibility by mastering the product, its customers, and the business. Only after you've demonstrated this command will a founder trust your strategic instincts. Don't skip the tactical work of earning your seat at the table.

Great PMs excel by understanding and influencing human behavior. This "people sense" applies to both discerning customer needs to build the right product and to aligning internal teams to bring that vision to life. Every aspect, from product-market fit to go-to-market strategy, ultimately hinges on understanding people.

Skills honed in journalism—such as effective communication, storytelling, empathy, active listening, and asking probing questions—are directly transferable and fundamental to succeeding as a product manager.