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  2. American Express VP of Product on Building a Scalable B2C Growth Engine
American Express VP of Product on Building a Scalable B2C Growth Engine

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk · Jan 14, 2026

Amex VP of Product shares how to build a B2C growth engine by differentiating aspirational vision from actionable strategy and grounding it in data.

Keep Product Vision Ambitious and Ground It With a Strategy of Testable Annual Progress

A vision should be aspirational to inspire teams. To make it feel achievable, ground it with a product strategy that outlines concrete progress through testable hypotheses each year. The strategy translates the moonshot vision into actionable steps.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago

Distinguish Product Vision as the 'North Star' from Strategy as the Repeatable Actions to Reach It

Vision and strategy are not interchangeable. Vision is the ambitious, long-term future state that provides direction and coherence. Strategy consists of the specific, repeatable choices and actions you make over time to get closer to that vision.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago

Junior PMs Must Proactively 'Train Their Strategy Muscle' to Earn Leadership Roles

Don't wait for a senior title to think strategically. Junior PMs should stretch beyond pure delivery and engage with customer discovery, business context, and pain points to build the strategic skills necessary for advancement.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago

Use Generative AI as a Private 'Sounding Board' to Structure Strategic Thinking

Leverage Large Language Models (LLMs) to overcome the 'blank page' problem in strategy development. Use them as a conversational partner to organize scattered thoughts, build a narrative, and refine your ideas before presenting them to stakeholders or the wider team.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago

Soft Skills Like Storytelling Are the True Differentiator for Great Product Managers

Technical skills and methodologies are commodities that can be easily learned. The skills that truly separate exceptional PMs from average ones are soft skills like storytelling, influencing without authority, and presenting effectively. These are the real force multipliers for a PM's career.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago

Sustain Growth With a 'Dual-Track Agile' System for Delivery and Long-Term Discovery

To avoid post-launch stalls, operate two parallel tracks. The 'delivery track' executes the current roadmap, while a separate 'discovery track' simultaneously researches and plans for the next 18-24 months. This ensures a continuous flow of validated ideas into the pipeline.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago

De-Risk Major Product Launches by Shipping Smaller, Value-Adding Components Early

To manage the risk of a large-scale launch, identify and release smaller, self-contained features to users months in advance. American Express used this to test benefit enrollment mechanics before their main Platinum card launch, reducing uncertainty and gathering real-world data.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago

A Product Vision Should Last 3-4 Years; Revisit It Only if Repeated Strategic Hypotheses Fail

Avoid changing your North Star vision frequently; aim for a 3-4 year lifespan. The only time to question it is when multiple, well-formed strategic hypotheses consistently fail in the market, suggesting a fundamental flaw in your foundational customer discovery.

American Express VP of Product on Building a Scalable B2C Growth Engine thumbnail

American Express VP of Product on Building a Scalable B2C Growth Engine

Product Talk·a month ago