Before free shipping was standard, Nuts.com intentionally used shipping costs to deter low-value orders. The founder wanted a 'hurdle' to 'adversely select away the bad customers,' like someone buying a single $2.99 item. This counterintuitive strategy focused on attracting high-quality, profitable customers rather than maximizing order volume.

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Businesses often launch with transparent, all-in pricing because it feels honest. However, as seen across e-commerce, strategies like partitioned pricing ($9.99 + shipping/tax) and added fees consistently convert better. This creates competitive pressure that makes adopting such psychological hacks almost inevitable for survival.

Contrary to common belief for online-native brands, Peak Design's own retail stores have the highest contribution margin. This is because shipping products in bulk freight to stores is cheaper than covering the high last-mile delivery costs for individual e-commerce orders, which often qualify for free shipping.

After 9 months of stagnation, Deliver implemented two key changes based on customer feedback: a "Prime-like" badge to surface the value of fast shipping earlier in the funnel, and a flat-rate pricing model for predictability. These two changes combined created an immediate inflection point, leading to explosive growth.

The belief that 'any sale is better than no sale' is dangerous. When your revenue is less than the direct cost of sales (negative margins), each transaction compounds your losses. It is strategically better to make no sale than a negative-margin one.

Basic Capital initially used a $25/month subscription fee not for revenue, but to filter its user base. The fee made the product mathematically unattractive for small investments (e.g., under $5k), ensuring that only customers with sufficient capital to make the economics work would sign up.

Instead of encouraging users to build a large cart for a single checkout, optimize the user experience for immediate, single-item purchases. This reduces friction and builds a habit of frequent, low-consideration transactions, leading to higher long-term LTV than optimizing for AOV.

While transparent, all-in pricing feels better to consumers, high-performing online stores consistently use 'drip pricing'—adding taxes and shipping fees late in the checkout process. This psychological hack works by getting users invested in the purchase before revealing the full cost, making them less likely to abandon their cart. This suggests that in competitive markets, psychological optimization often outperforms straightforward pricing.

Counter-intuitively, for price-sensitive markets, decreasing average order value (AOV) is a key growth lever. A lower entry price point unlocks a larger segment of the population, increasing transaction frequency, building habits, and ultimately driving higher lifetime value.

Without VC funding, Free Soul couldn't afford to acquire customers at a loss. Their core financial rule was that customer acquisition costs must be lower than the gross margin on the very first purchase, a strict focus on unit economics that fueled their sustainable growth.

"Anti-delight" is not a design flaw but a strategic choice. By intentionally limiting a delightful feature (e.g., Spotify's skip limit for free users), companies provide a taste of the premium experience, creating just enough friction to encourage conversion to a paid plan.

Nuts.com Used Shipping Fees as a Hurdle to Filter Out Unprofitable Customers | RiffOn