The day after Thanksgiving is the busiest day for plumbers. The home services company Angie capitalized on this by branding it "Brown Friday" and launching a dedicated expert hotline for plumbing emergencies, turning a predictable crisis into a clever marketing and service opportunity.

Related Insights

People are more receptive and in a giving spirit during the holidays. This leads to a 500% higher submission rate for testimonial requests in December compared to any other month, creating a prime opportunity to gather valuable social proof for the year ahead.

Thanksgiving gathers diverse groups in a captive setting, forcing conversation and sharing. This makes it a powerful, organic launchpad for trends and products, as seen with the rise of "Green Wednesday" for the cannabis industry. It functions as a nationwide business convention with forced networking.

It's tempting to postpone foundational work like data integration until the slower post-holiday period. However, the holiday sales surge provides the richest dataset for testing, learning, and setting up automations. Building this foundation during Q4 allows insights to compound, driving more sustainable growth throughout the following year.

December and January are prime for lead generation, contrary to popular belief. By offering content that signals buying intent (e.g., vendor comparisons, gift finders), marketers can tap into the year-end mindset of changing vendors, last-minute shopping, and making donations, outperforming generic top-of-funnel content.

For seasonal offers like a gardening course, create a marketing "runway" that begins when customers are in their planning phase. This allows you to build an audience and nurture leads with relevant freebies (e.g., a garden planning guide) before the peak season's real urgency kicks in.

A local roofing company creates "Mr. Beast"-style YouTube videos where they give away free roofs to people in need. This generates massive top-of-funnel awareness and goodwill, a tactic typically used by national creators, not local service businesses. It also makes the work more engaging for the owner and team.

Move beyond generic discounts by framing offers around the customer's immediate, often unspoken, intent. For example, a "last minute hero finder" speaks directly to the urgency of holiday shopping, while a "donation impact calculator" targets the specific motivations of year-end charitable giving, making the offer more compelling.

Lowe's used survey data showing 57% of kids find presents early to create a clever holiday campaign. They offered loyalty members large, boringly-labeled decoy boxes for free, allowing parents to hide exciting gifts inside. This tactic solves a real customer problem and creates a memorable brand interaction.

By releasing a giant, 1,700-sheet toilet paper roll specifically for large Thanksgiving gatherings, Charmin demonstrates a key innovation principle. Even the most commoditized products can find new growth by solving a highly specific, event-based customer problem.

Capitalize on the cultural moment of Spotify Wrapped by creating a personalized, year-in-review summary for customers. This tactic, when timed correctly, significantly boosts engagement by demonstrating the value users derived from your product or service throughout the year.