De Soi aggressively targets customers who have purchased more than once but haven't subscribed. By offering them a "sick deal," they make subscribing a no-brainer. This focus on a specific high-intent cohort was key to jumping from a 15% to over 40% subscriber rate on first purchases.
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For products with high trial churn, replace the standard "try before you buy" model. Instead, charge users upfront and offer a rebate or a free second month if they complete a key activation task. This creates commitment and incentivizes the exact behavior that leads to long-term retention.
When using a free offer, the customer's decision to purchase the first, even minor, upsell is the most accurate signal of their future retention and value. This initial transaction is less about immediate profit and more about qualifying the customer's long-term commitment.
Offering a desirable physical gift—a "MIFK"—with an annual subscription renewal can be a powerful tactic to combat churn. The appeal of a limited-time physical item can persuade even disengaged users to re-subscribe, as seen with the Endel app offering a bag.
Instead of offering direct discounts, which can devalue products, consider a double or triple loyalty point event. This strategy incentivizes customers to spend more to earn future rewards, effectively driving sales while encouraging repeat visits and fostering long-term loyalty. It costs little while giving customers a strong incentive.
Offer a significant, permanent discount exclusively to customers who sign up before a product or location officially launches. This creates urgency and scarcity, driving a large influx of initial customers and ensuring immediate profitability from day one.
To increase retention, offer subscribers a permanent, high-value upgrade (e.g., 'free bacon for life') that they lose forever if they cancel their service. This leverages loss aversion, making the cost of churning much higher than the monthly fee.
Focus new customer acquisition on low-barrier-of-entry offers. The primary goal for technicians on these initial calls should not be the one-off service, but converting that new customer into a recurring maintenance club member, maximizing their lifetime value from the first interaction.
Instead of offering a standard discount to all abandoning shoppers, AI analyzes individual behavior to determine the precise, minimum percentage off needed to secure the conversion. This maximizes sales while preventing unnecessary margin erosion.
Instead of a free trial, the CV builder uses a low-cost paid trial (£2.70 for two weeks). This initial financial commitment acts as a strong qualifier, leading to an impressive 34% of trial users converting to the full monthly subscription. This filters for high-intent users and generates revenue from day one.
By analyzing their customer journey, SparkToro realized a feature that motivated purchase decisions was introduced too late in the product experience. By moving its introduction to the early "adoption stage," they doubled their free-to-paid conversion rate without changing the feature itself.
