Experian uses a federated model where central functions like technology set global standards for security and governance, while regional CEOs adapt products to local economic contexts and regulations. This balances efficiency with market relevance.

To accelerate AI adoption, Block intentionally dismantled its siloed General Manager (GM) structure, which had given autonomy to units like Cash App. They centralized into a functional organization to drive engineering excellence, unify policies, and create a strong foundation for a company-wide AI transformation.

Instead of teams building their own merchant analysis tools, Stripe created a centralized "Merchant Intelligence" service. This AI agent crawls the web, generates merchant embeddings, and serves insights to diverse teams like risk, credit, and sales, eliminating duplicated effort and creating massive internal leverage.

Block is re-architecting its entire business by treating all functions—from payments to HR—as a collection of capabilities. These are unified and accessed through a central AI agent middleware layer (Goose), orchestrating workflows across previously siloed product and corporate functions.

The true enterprise value of AI lies not in consuming third-party models, but in building internal capabilities to diffuse intelligence throughout the organization. This means creating proprietary "AI factories" rather than just using external tools and admiring others' success.

MLOps pipelines manage model deployment, but scaling AI requires a broader "AI Operating System." This system serves as a central governance and integration layer, ensuring every AI solution across the business inherits auditable data lineage, compliance, and standardized policies.

The primary driver for Cognizant's TriZeto AI Gateway was creating a centralized system for governance. This includes monitoring requests, ensuring adherence to responsible AI principles, providing transparency to customers, and having a 'kill switch' to turn off access instantly if needed.

To maximize AI's impact, don't just find isolated use cases for content or demand gen teams. Instead, map a core process like a campaign workflow and apply AI to augment each stage, from strategy and creation to localization and measurement. AI is workflow-native, not function-native.

Standalone AI tools often lack enterprise-grade compliance like HIPAA and GDPR. A central orchestration platform provides a crucial layer for access control, observability, and compliance management, protecting the business from risks associated with passing sensitive data to unvetted AI services.